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IT User Support Technician

3 months ago

Surrey, British Columbia, Canada KNIGHT RIDER PATROL LTD. Full time
Position Overview

As a User Support Technician at KNIGHT RIDER PATROL LTD., you will play a crucial role in assisting our users with their computer-related challenges. Your expertise will help ensure that our team operates smoothly and efficiently.

Key Responsibilities
  • Provide assistance to users encountering difficulties with their computer systems.
  • Utilize user manuals and technical documentation to identify and implement solutions.
  • Deliver training and support to users to help them resolve issues independently.
  • Maintain a comprehensive log of technical problems and solutions for future reference by the support team.
  • Support business systems, network infrastructure, and Internet connectivity.
  • Install and set up equipment for staff members.
Qualifications
  • Education: College or CEGEP diploma.
  • Experience: 1 to 2 years in a similar role.
  • Skills: Client-oriented with strong communication and interpersonal abilities.
  • Attributes: Good judgment, organizational skills, and the ability to collaborate effectively within a team.
  • Employment Type: Permanent position.
  • Language Requirement: Proficiency in English.
  • Work Schedule: 40 hours per week.