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Property Claims Intake Specialist
3 months ago
Job Overview
At Intact Financial Corporation, our mission is to support individuals, businesses, and communities in thriving during both prosperous and challenging times. Our dedicated team plays a crucial role in fulfilling this mission.
We are committed to fostering an inclusive environment where every employee is valued for their unique contributions. We believe in empowering our workforce to grow and develop, offering a range of tools and opportunities to help you achieve your career aspirations.
Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.
Position Summary
We are currently seeking a Property Claims Intake Specialist (FNOL) to enhance our dynamic team in the West. In this role, you will serve as the initial point of contact for customers experiencing property loss. Your empathetic approach and strong listening skills will be essential as you guide clients through their claims process.
Key Responsibilities:
- Initiate new claims from customers through a dedicated phone line.
- Allocate new claims to the appropriate property claims representatives.
- Deliver exceptional customer service to both external and internal stakeholders, addressing inquiries related to the property claims process.
- Manage a pending caseload of entry-level property claims, which includes evaluating information, interpreting insurance policy language, determining coverage, assessing damages, and ensuring timely and fair settlements in accordance with organizational policies and standards.
- Formulate an action plan for investigations by identifying necessary information to clarify and substantiate claims.
- Maintain clear and concise documentation in the system to facilitate seamless transitions between colleagues.
Qualifications:
- Minimum of 1 year of experience in customer service or administrative roles.
- Ability to adapt and thrive in a fast-paced, evolving business environment.
- Strong passion for customer service with excellent written and verbal communication skills.
- Self-driven and capable of working effectively in a high-pressure setting.
- Innovative thinker with the ability to generate new ideas.
- Outstanding organizational skills and a results-oriented mindset.
- Proven negotiation and conflict resolution abilities.
- Proficient in computer skills and data entry.
- Strong time management capabilities.
- Excellent written and verbal communication skills.
- No prior Canadian work experience is required, but candidates must be eligible to work in Canada.
Compensation:
The salary for this position typically ranges between $44,000 and $66,000, depending on various factors such as prior experience, qualifications, expected contributions to the role, and internal equity.
What We Offer:
As a permanent member of our team, you can expect to be empowered to perform at your best every day. Here are some of the benefits we provide:
- A financial rewards program that acknowledges your achievements.
- An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
- A comprehensive pension and benefits package, including access to virtual healthcare.
- Flexible work arrangements.
- Opportunity to purchase up to 5 additional days off per year.
- An annual wellness account promoting an active and healthy lifestyle.
- Access to resources supporting physical and mental well-being, fostering connections with colleagues.
- A dynamic learning environment with various educational resources and programs.
- Inclusive employee-led networks for personal and professional development.
- Supportive leadership and colleagues dedicated to your growth.
- A Community Impact program that allows you to contribute uniquely to your community.
