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Front Line Ambassador

2 months ago

Winnipeg, Manitoba, Canada Aboriginal Health and Wellness Centre Full time
Job Summary

The Aboriginal Health and Wellness Centre is seeking a skilled and compassionate Front Line Ambassador to join our team. As a key member of our Indigenous-led Rapid Access to Addictions Medicine (RAAM) Clinic, you will play a vital role in providing a welcoming and supportive environment for community members.

Key Responsibilities
  • Welcome and support all community members entering the RAAM Clinic, including those from diverse backgrounds and identities.
  • Nurture a judgement-free and shame-free environment, focused on harm-reduction and individualized care.
  • Emphasize culturally sensitive and person-centered care, recognizing the importance of decolonizing healthcare systems and spaces.
  • Deliver safe practices in accordance with organizational standards, policies, and protocols.
  • Facilitate crowd control and clinic flow, ensuring a smooth and efficient experience for community members.
  • Assist with navigation and provide support to community members as needed.
  • Ensure signage is in place and visible, including clinic instructions and flow.
  • Work collaboratively with the team to address operational issues and concerns.
  • Participate in orientation and training of new staff, students, and volunteers.
  • Complete other duties as assigned, in support of the RAAM Clinic team.
Essential Skills
  • Ability to work in an interdisciplinary team and multiple clinical operations.
  • Strong de-escalation and conflict resolution skills.
  • Ability to function effectively in a fast-moving environment with frequent interruptions.
  • Strong verbal communication skills and time-management skills.
  • Ability to prioritize tasks and demonstrate excellent organizational skills.
  • Ability to respect and promote confidentiality.
  • Basic computer skills.
Qualifications
  • High school or an equivalent combination of education and/or work experience deemed acceptable by the Aboriginal Health and Wellness Centre.
  • Experience working with diverse populations.
What We Offer

The Aboriginal Health and Wellness Centre is committed to equity and inclusion, and we are on an earnest journey to increase responsiveness to Indigenous peoples. We encourage applications from Indigenous persons, those with personal and/or familial lived experience, and members of equity-seeking groups. Qualified applicants are encouraged to self-declare in their application.