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Customer Service Ambassador

1 month ago

Winnipeg, Manitoba, Canada GoodLife Fitness Full time
Customer Service Ambassador

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and engaging experience at our fitness clubs.

Key Responsibilities

  • Provide warm and welcoming greetings to members and guests
  • Check in members for their workouts and assist with any questions or concerns
  • Handle incoming calls and messages in a professional and timely manner
  • Assist members with questions about our services and amenities
  • Provide Fit-Fix Starter sessions for new and current members
  • Complete club runs and cleaning tasks to maintain cleanliness standards
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • CPR-A & AED Certification
  • Smart Tan certification within 3 months of employment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Previous customer service and sales experience an asset

What We Offer

  • Ongoing training and development opportunities
  • Career advancement opportunities
  • Competitive total rewards package
  • FREE fitness membership
  • A fun and energetic work environment