Customer Service Ambassador
3 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and engaging experience at our fitness clubs.
Key Responsibilities
- Provide warm and welcoming greetings to members and guests
- Check in members for their workouts and assist with any questions or concerns
- Handle incoming calls and messages in a professional and timely manner
- Assist members with questions about our services and amenities
- Provide Fit-Fix Starter sessions for new and current members
- Complete club runs and cleaning tasks to maintain cleanliness standards
- Participate in ongoing training and development to enhance skills and knowledge
Requirements
- CPR-A & AED Certification
- Smart Tan certification within 3 months of employment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Previous customer service and sales experience an asset
What We Offer
- Ongoing training and development opportunities
- Career advancement opportunities
- Competitive total rewards package
- FREE fitness membership
- A fun and energetic work environment
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