Front Line Community Support Worker

2 weeks ago

Winnipeg, Manitoba, Canada Aboriginal Health and Wellness Centre Full time

Job Overview

The Aboriginal Health and Wellness Centre is seeking a Front Line Community Support Worker to join our team. As a member of our diverse, inter-professional team, you will be a welcoming and compassionate front-line person for community members visiting our Indigenous-led RAAM Clinic.

Responsibilities and Duties

  • Welcome and support all community members entering the RAAM Clinic, including those from Indigenous and non-Indigenous backgrounds, and those who identify as part of the 2SLGBTQIA+ community and persons with disabilities.
  • Nurture a judgement-free, shame-free environment focused on harm-reduction and the individual's healing journey.
  • Emphasize culturally sensitive, culturally relevant, person-centered care, recognizing social issues such as poverty, homelessness, food insecurity, substance use, mental health/illness, racism, and other challenges faced by Indigenous populations.
  • Deliver safe practices in accordance with AHWC's program standards, policy and procedural operations, and organizational values; RAAM's program standards; Regional Health and Provincial protocols.
  • Facilitate crowd control and RAAM Clinic flow, including for community members waiting to be seen and those being monitored during the 15-minute post-visit window.
  • Assist with navigation through the site and ensure signage is in place and visible.
  • Work in collaboration with the team for RAAM Clinic and report operational issues as advised.
  • Monitor and maintain stock, and keep print resources, patient education, and work areas in an orderly fashion.
  • Participate in orientation of new staff, students, and volunteers.
  • Complete snack preparation in accordance with site-specific guidelines.
  • Give community members hope and encouragement.
  • Assist in response to emergencies by being familiar with the fire plan, emergency procedures, safety protocols, and location of emergency equipment.
  • Respond to emergency codes as per procedures.
  • Work in collaboration with the Site Coordinator for RAAM Clinic and report operational issues as advised.
  • Attend staff meetings as required.
  • Meet with supervisor as required.
  • Complete other duties as assigned by the RAAM Clinic team, not exceeding stated skills and capabilities.

Essential Skills

  • Ability to work in an interdisciplinary team and multiple clinical operations.
  • Possess strong de-escalation and conflict resolution skills.
  • Must be able to function effectively in a fast-moving environment with frequent interruptions.
  • Recognize critical situations and bring them to the immediate attention of relevant staff.
  • Be attentive to community members in the waiting room to ensure the safety of everyone concerned.
  • Strong verbal communication skills and time-management skills.
  • Ability to prioritize tasks and excellent organizational skills.
  • Ability to respect and promote confidentiality.
  • Basic computer skills.

Decision Making

  • Ability to distinguish between circumstances in which decisions can be made independently and those where consultation is needed.
  • Ability to determine the best recommendations to make when approached for advice or resources.
  • Decisions regarding how to obtain information to make informed recommendations when necessary.

Physical and Emotional Demands of the Job

  • Must be able to function effectively in a fast-moving environment with frequent interruptions.
  • Must be able to do moderate lifting and a lot of walking and standing.
  • Should have good coping skills and stress management.

Qualifications

  • High school or an equivalent combination of education and/or work experience deemed acceptable by AHWC.
  • Experience working with diverse populations.

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