Customer Service and Technical Support Specialist

3 weeks ago

Montreal, Quebec, Canada Randstad Canada Full time
Job Title: Customer Service and Technical Support Specialist

We are seeking a highly skilled and dynamic Customer Service and Technical Support Specialist to join our team at Randstad Canada. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, addressing their technical issues, and ensuring their satisfaction with our eco-friendly plumbing products.

Responsibilities:
  • Conduct remote troubleshooting for end consumers and companies, addressing technical issues, installation inquiries, and providing product advice on various plumbing products.
  • Manage incoming calls and emails, as well as fulfilling customer parts requests.
  • Ensure top-notch customer service and devise solutions for customer issues.
  • Respond to inquiries regarding the status of order shipments and delivery.
  • Solve customer problems through targeted questioning.
  • Uphold quality assurance standards and meet established service levels.
Requirements:
  • Proficiency in both written and spoken English and French.
  • Knowledge of Spanish (spoken and written) is a strong advantage.
  • Ease with computer usage, including the ability to work on multiple platforms.
  • Prior customer service experience in a call center setting.
  • Ability to thrive under pressure.
  • Demonstrated dynamism and initiative.
What We Offer:
  • Competitive hourly rate of $19 per hour.
  • Quarterly incentive program where you could earn up to 10% of your gross earnings.
  • Full-time position with 40 hours per week, Monday to Friday between 11 a.m. to 8 p.m.
  • Some Saturdays (26 hours per trimester, divided by 3 hours shifts).
  • Work-from-home arrangement.
  • 3-5 weeks of training from 9AM to 6PM, Monday to Friday.

Please note that while this is primarily a remote position, there will be occasional in-office meetings requiring attendance once every one to two months. Candidates must be based in Montreal to accommodate these requirements.

We are committed to fostering a workforce reflective of all peoples of Canada and are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise.

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