Implementation Specialist, Time

4 weeks ago

Golden Horseshoe, Canada ADP Full time
Job Title: Implementation Specialist, Time

ADP is seeking an experienced Implementation Specialist, Time to join our dynamic Implementation team. As an Implementation Specialist, you will be responsible for delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts.

Key Responsibilities:
  • Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP's WFN implementation methodology.
  • Assess and Configure Needs: Analyze, configure, and understand the client's TLM requirements while advising on Canadian legislation and compliance to properly set up the client's WFN environment.
  • Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.
  • Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
  • Handle Risks and Escalations: Manage project risks and escalations to resolution.
  • Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
  • Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
  • Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
  • Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.
Requirements:
  • 2+ years of experience in time and attendance or a related field.
  • Effective communication skills in both English and French, verbal and written.
  • Proven experience working directly with clients.
  • Exceptional client management and strong interpersonal abilities.
  • Ability to work independently, resourceful, and a strong team player.
  • Proficiency in Excel.
Preferred Qualifications:
  • Skilled in organizing, scheduling, and leading effective meetings.
  • Adept at multitasking, probing, analyzing, and solving problems.
  • Meticulous attention to detail with strong follow-through.
  • Excellent organizational, time management, and prioritization skills.

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