Current jobs related to Guest Services Coordinator - Banff, Alberta - Accor

  • Senior Guest Services Supervisor

    2 days ago

    Banff, Alberta, Canada Accor Full time

    Senior Guest Services SupervisorWe are seeking an experienced Senior Guest Services Supervisor to join our team at Fairmont Banff Springs. Located in the heart of the Canadian Rockies, our resort offers a unique blend of natural beauty and luxury amenities.About the RoleThis is a leadership role that requires exceptional communication skills, strategic...

  • Hotel Guest Services Associate

    1 day ago

    Banff, Alberta, Canada Banff International Hostel Full time

    Job Title: Hotel Guest Services AssociateWe are seeking an experienced Hotel Guest Services Associate to join our team at Banff International Hostel. As a key member of our front desk staff, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.About the Job:Register arriving guests, assign...

  • Luxury Experience Coordinator

    3 days ago

    Banff, Alberta, Canada AccorHotel Full time

    Luxury Experience CoordinatorElevate your career as a Luxury Experience Coordinator where you'll curate unforgettable experiences for our elite guests. Join our dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele. Bring your passion for hospitality to life in a role where...

  • Luxury Experience Coordinator

    3 weeks ago

    Banff, Alberta, Canada AccorHotel Full time

    Key Responsibilities:Elevate the guest experience as a Luxury Experience Coordinator, curating unforgettable moments for our elite clientele. Collaborate with a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile guests. Bring your passion for hospitality to life in a role where...

  • Luxury Experience Coordinator

    4 weeks ago

    Banff, Alberta, Canada AccorHotel Full time

    Job Title: VIP ConciergeElevate your career as a VIP Concierge where you'll curate unforgettable experiences for our elite guests. Join a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele.Key Responsibilities:Coordinate all phases of the guest's stay, from pre-arrival to...

  • Luxury Experience Coordinator

    4 weeks ago

    Banff, Alberta, Canada AccorHotel Full time

    Job Title: VIP ConciergeElevate your career as a VIP Concierge where you'll curate unforgettable experiences for our elite guests. Join a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele.Key Responsibilities:Coordinate all phases of the guest's stay, from pre-arrival to...

  • Fairmont Gold Supervisor

    3 weeks ago

    Banff, Alberta, Canada Accor Full time

    Job Summary:Fairmont Gold Supervisor is a key role at Fairmont Banff Springs, responsible for delivering exceptional guest experiences and ensuring seamless service recovery. As a leader in luxury service, you will be empowered to make decisions and take ownership of guest satisfaction.Key Responsibilities:Provide warm, anticipated service to exceed guest...

  • Fairmont Gold Supervisor

    3 weeks ago

    Banff, Alberta, Canada Accor Full time

    Job Summary:Fairmont Gold Supervisor is a key role in delivering exceptional guest experiences at Fairmont Banff Springs. As a supervisor, you will be responsible for leading a team of concierges to provide personalized service to our discerning guests.Key Responsibilities:Lead a team of concierges to ensure seamless guest experiencesDevelop and implement...

  • Community Engagement Coordinator

    3 weeks ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Programs and Events Supervisor Role SummaryThe Programs and Events Supervisor is a key member of our team at The Banff Gondola, responsible for delivering exceptional guest experiences through our Programming and Animation activities. This role requires a strong focus on detail, excellent communication skills, and a solid understanding of the products and...

  • Front Desk Coordinator

    47 minutes ago

    Banff, Alberta, Canada Banff International Hostel Full time

    Join Banff International Hostel as a Front Desk Coordinator and take the first step in your hospitality career. As a key member of our team, you will be responsible for ensuring that every guest has a memorable stay with us.About the RoleWe are seeking an organized and friendly individual to join our front desk team. The ideal candidate will have excellent...

  • Guest Experience Team Lead

    5 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Job SummaryAssist with the management and upholding of Pursuit's Hospitality Standards at the Brewster Transportation Centre (Depot), with a primary focus of Open Top Touring.Key ResponsibilitiesLead by example to create a positive work environment, ensuring staff follow policies and deliver excellent guest experiences.Work closely with the Open Top Touring...

  • Programming and Events Coordinator

    1 month ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Programming and Events Supervisor to join our team at the Banff Gondola. As an ultimate host, you will be responsible for providing exceptional guest experiences, executing programming and animation activities, and ensuring our spaces are in world-class condition.Key ResponsibilitiesDevelop and...

  • Programming and Events Coordinator

    1 month ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Programming and Events Supervisor to join our team at the Banff Gondola. As an ultimate host, you will be responsible for providing exceptional guest experiences, executing programming and animation activities, and ensuring our spaces are in world-class condition.Key ResponsibilitiesDevelop and...

  • Retail Sales Associate

    3 weeks ago

    Banff, Alberta, Canada AccorHotel Full time

    Job Title: Retail Sales AssociateJob Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at AccorHotel. As a Sales Associate, you will be responsible for delivering exceptional guest experiences, achieving sales targets, and maintaining a high level of merchandise presentation.Key Responsibilities:Engage...

  • Senior Expo Coordinator

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We are in search of a skilled Expo Coordinator to oversee the bustling operations at our esteemed establishment. Renowned for its vibrant atmosphere, we serve a diverse menu that highlights the best of Canadian cuisine, featuring locally sourced ingredients and an extensive selection of wines. Benefits of This Role Include:Experience the beauty of Banff...

  • Senior Expo Coordinator

    3 months ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We are in search of a skilled Expo Coordinator to oversee the bustling operations at our esteemed establishment. Renowned for its vibrant atmosphere, we serve a diverse menu that highlights the best of Canadian cuisine, featuring locally sourced ingredients and an extensive selection of wines. Benefits of This Role Include:Experience the beauty of Banff...

  • Senior Expo Coordinator

    1 month ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We are looking for a skilled Expo Coordinator to oversee the bustling operations at our esteemed establishment. Known for its vibrant atmosphere, our venue offers a diverse menu featuring Canadian delicacies, including premium Alberta beef, fresh seafood, and a curated selection of fine wines. Our culinary team is dedicated to sourcing the finest...

  • Senior Expo Coordinator

    3 months ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We are looking for a skilled Expo Coordinator to oversee the bustling operations at our esteemed establishment. Known for its vibrant atmosphere, our venue offers a diverse menu featuring Canadian delicacies, including premium Alberta beef, fresh seafood, and a curated selection of fine wines. Our culinary team is dedicated to sourcing the finest...

  • Cleaning Operations Coordinator

    1 hour ago

    Banff, Alberta, Canada CleanSource services Ltd Full time

    Job SummaryWe are seeking a Cleaning Operations Coordinator to join our team at CleanSource services Ltd. As a key member of our cleaning services division, you will be responsible for overseeing the daily operations of our cleaning staff and ensuring that our clients receive exceptional service.About the RoleAs a Cleaning Operations Coordinator, you will be...

  • Food Service Operations Manager

    1 week ago

    Banff, Alberta, Canada Mount Norquay Full time

    We are seeking a skilled Food Service Operations Manager to join our team at Mount Norquay. This is a permanent, full-time position that involves overseeing the daily operations of our restaurant, ensuring that food and service meet quality control standards. As our ideal candidate, you will have a strong background in food service management, excellent...

Guest Services Coordinator

3 months ago

Banff, Alberta, Canada Accor Full time

Company Overview

About Us:

Become a part of the Accor family. Our locations are set in some of the most breathtaking destinations, offering a vibrant community of hospitality professionals, adventure enthusiasts, and creative individuals. We provide an ideal balance between work and personal life.

Job Overview

First impressions matter Are you a dedicated hospitality expert looking to enhance your skills? As a Hospitality Reception Specialist, you will collaborate with a dynamic team to deliver exceptional service and create memorable experiences for our guests.

Key Responsibilities:

Deliver consistently professional, warm, and engaging service Welcome guests, manage check-in/check-out processes, and handle guest accounts while adhering to all service standards Record all guest inquiries, concerns, or issues promptly and communicate with the appropriate department/personnel for resolution. Follow up to ensure completion and guest satisfaction Provide guests with information about hotel amenities in a helpful and informative manner Address each guest who approaches the Reception Desk Enhance revenue through effective up-selling of room categories Adhere to departmental and hotel policies, procedures, service, and safety standards Perform additional duties as assigned Qualifications

Required Skills & Qualifications:

Willingness to work flexible shifts, including evenings, weekends, early mornings, and overnight Previous experience in a Front Desk or customer service role is advantageous Familiarity with Property Management Systems (PMS) is a plus Proficient in English (both verbal and written); knowledge of a second language is beneficial Strong communication, analytical, organizational, and administrative skills to manage multiple priorities effectively Excellent interpersonal and problem-solving abilities Highly responsible and dependable Ability to thrive under pressure in a fast-paced environment Capability to work collaboratively with colleagues as part of a team Focus on guest needs, maintaining composure and courtesy at all times Additional Information

Employee Benefits:

On-site subsidized staff accommodation for full-time employees One complimentary meal per shift in our staff cafeteria Comprehensive benefits package including Medical, Vision, and Dental Employee travel program offering discounts on room rates and food & beverage at Accor properties worldwide

Visa Requirements: Candidates must be legally eligible to work in Canada. The company is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity & Inclusion:

At Accor, we recognize that the strength of our team lies in its diversity. We are dedicated to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of each individual. As an Equal Opportunity Employer, we are committed to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, please inform them at any stage of the recruitment process if you require support or accommodations.