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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly organized and customer-focused individual to join our Saskatoon Customer Solutions Center as a Customer Service Representative. This is a maternity contract for a 1-year term.
Key Responsibilities:
- Support our outside sales team by coordinating between customers and our sales/service teams to provide an outstanding customer service experience.
- Complete all paperwork in an accurate and timely manner, including processing orders and creating sales quotes.
- Creates Service Work Orders for Technicians and proofreads sales & service orders for completeness and any anomalies or errors.
- Track and expedite orders, enter data and edit orders, and ensure any special requirements for Service Technicians are ordered.
- Provide administrative support for sales by calling customers for final payment and making arrangements, assisting co-workers with workload, and communicating with customers to ensure all parties are provided with accurate information.
- Schedule service and book Service Technicians by confirming Service Technicians' time requirements, looking for opportunities to maximize a complete and full schedule, and entering appointments using an online schedule.
- Confirm and communicate schedule with customers, ensure all product is available, ordered correctly and on time, and manage the main phone line and direct calls accordingly.
Requirements:
- Minimum Grade 12 education
- Strong customer service background (1 – 2 years preferred)
- Proficient computer skills
- Excellent time management skills
- Ability to communicate professionally and courteously
- Sales and/or building construction experience would be an asset
About All Weather Windows:
We are a dynamic leader in the window and door industry in Canada, with a commitment to employee satisfaction and a culture that values diversity, equity, and inclusion. We offer a growth environment that fosters the development of competencies and a chance to work with a talented team to achieve success.