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Technical Support Specialist

3 months ago

Ajax, Ontario, Canada OMEGA TECHSOURCE INC. Full time
Position Overview

OMEGA TECHSOURCE INC. is seeking a dedicated User Support Technician to join our team. This role is essential in providing exceptional support to our users facing technical challenges.

Qualifications
  • Education: College/CEGEP
  • Experience: 7 months to less than 1 year
Key Responsibilities
  • Assist users encountering issues with their computer systems.
  • Investigate and apply solutions using technical manuals and user guides.
  • Offer guidance and training to users regarding identified issues.
  • Keep a detailed record of problems and their resolutions for future reference.
  • Engage in software redesign initiatives.
  • Oversee the work of technical support staff.
  • Deliver support for business systems, networks, and Internet-related queries.
  • Conduct backup and recovery operations for web servers.
  • Diagnose and resolve technical issues efficiently.
Work Environment
  • Permanent employment opportunity.
  • English language proficiency required.
  • Standard work hours of 35 hours per week.