Technical Support Specialist

4 weeks ago


Ajax, Ontario, Canada Smartworld Infotech solutions inc. Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Smartworld Infotech solutions inc. The ideal candidate will have a strong background in computer systems and excellent communication skills.

Key Responsibilities:

  • Provide technical assistance to users experiencing difficulties with computer systems
  • Research and implement solutions to technical issues
  • Collaborate with other technical support analysts to maintain a problems and solutions log
  • Participate in the redesign of applications and software
  • Supervise other technical support workers
  • Provide business systems, network, and Internet support to users
  • Set up equipment for employee use
  • Perform Web-server backup and recovery operations

Requirements:

  • College/CEGEP education
  • 7 months to less than 1 year of experience
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment

Working Conditions:

  • 36 hours per week
  • Permanent position
  • English language required


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