Customer Service Representative
1 month ago
At Intertape Polymer Group (IPG), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Manage daily transactions between IPG's customers and the supply chain, ensuring seamless communication and timely resolution of issues.
- Process product orders, sample orders, and literature requests, expediting orders as needed to meet customer deadlines.
- Verify order entry accuracy, utilizing the Order Review Checklist to ensure precision and attention to detail.
- Offer substitutions where appropriate, working closely with Sales Force and Production Control to find solutions to customer needs.
- Maintain contact with internal and external customers to monitor their satisfaction with service and individual needs.
- Proactively communicate with shipping and truck lines to inquire on delivery status, pro numbers, and verification of delivery or other information required for customer satisfaction.
- Resolve pricing issues, providing customers with timely and accurate pricing information.
- Process claims and complaints, supplying all pertinent information as required by the published Terms and Conditions.
- Attend and complete in-house and/or professional training as required, staying up-to-date on industry developments and best practices.
- Be familiar with the use of the AS400 and PCs, understanding the basic concepts of IPG's Supply Chain systems and how they manage the flow of material.
- Daily contact with plants, RDCs, and Central Planning Group, Logistics, and other departments as necessary to discuss issues such as scheduling, Load Planning, Credit, Delivery, Converting, and Sales.
- Daily proactive communication with internal and external customers, utilizing daily review of reports to follow up on open orders.
- Perform periodic customer activity analysis of order history, open orders, and status reports, utilizing this information to improve customer satisfaction and increase IPG revenue.
- Provide excellent phone etiquette with active listening skills, communicating proactively with internal and external customers on daily review of reports to follow up on open orders.
- Follow all company policies and procedures, adhering to All Customer Service Core Values.
- Perform other duties as required.
Requirements:
- Bachelor's degree in business or related field (preferred)
- 2 years Customer Service or related field experience (preferred)
- Knowledge of Packaging Industry a plus
- Experienced in Microsoft Office, specifically Excel and Word
- AS400 Experience (preferred)
- Strong Math Skills
- Strong interpersonal, verbal, written, and telephone communication skills
- Must be personable, have a passion for people, and providing excellent Customer Service
- Must be detail-oriented, results-driven, and conscientious
- Ability to multi-task and work in a fast-paced environment
- Must be a team player
Why Choose IPG?
At IPG, you will find more than just a job - you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.
Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.
With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish.
We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.
You belong here. Join us today.
-
Customer Service Representative
1 week ago
Truro, Nova Scotia, Canada U-Haul Full timeJob Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with U-Haul products and services.Use U-Scan technology to manage rentals...
-
Customer Service Representative
1 week ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Intertape Polymer Group (IPG). As a Customer Service Representative, you will be responsible for managing daily transactions between our customers and the supply chain.Key Responsibilities:Responsible for achieving...
-
Customer Service Representative
2 weeks ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeJob Title: Customer Service RepresentativeAt Intertape Polymer Group (IPG), we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for managing daily transactions between our customers and the supply chain.Key Responsibilities:Manage...
-
Customer Service Representative
4 weeks ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeCustomer Service Representative Job DescriptionAt Intertape Polymer Group (IPG), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...
-
Customer Service Representative
4 weeks ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeCustomer Service Representative Job DescriptionAt Intertape Polymer Group (IPG), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...
-
Customer Service Representative
3 weeks ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeCustomer Service Representative Job DescriptionAt Intertape Polymer Group (IPG), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...
-
Customer Service Representative
3 weeks ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeCustomer Service Representative Job DescriptionAt Intertape Polymer Group (IPG), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...
-
Truro, Nova Scotia, Canada Millennium 1 Solutions Full timeAbout the Role:We are seeking a Bilingual Customer Service Representative to join our team at Millennium 1 Solutions. As a key member of our customer service team, you will be responsible for handling inbound calls from customers regarding various financial services, including account updates, product information, and website support.About You: fluent in...
-
Customer Service Representative
2 weeks ago
Truro, Nova Scotia, Canada U-Haul Full timeJob Summary:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the overall success of our business.Key...
-
Customer Service Representative
2 weeks ago
Truro, Nova Scotia, Canada U-Haul Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul products...
-
Customer Service Representative
2 weeks ago
Truro, Nova Scotia, Canada U-Haul Full timeJob Summary:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.Key Responsibilities:Assist...
-
Customer Service Ambassador
1 day ago
Truro, Nova Scotia, Canada Intertape Polymer Group Full timeThe Intertape Polymer Group is a global leader in packaging and protective solutions, offering a unique blend of products and services.We are seeking a talented individual to join our team as a Customer Service Representative, where you will play a vital role in driving business growth and delivering exceptional customer experiences.As a Customer Service...
-
Retail Customer Service Representative
4 weeks ago
Truro, Nova Scotia, Canada Walmart Canada Full timeJob SummaryAs a Consumables Associate at Walmart Canada, you will play a vital role in delivering exceptional customer service and contributing to the smooth operation of our retail environment. This dynamic role requires a customer-focused individual who can work effectively in a fast-paced team environment.Key ResponsibilitiesGreet customers in a friendly...
-
Retail Customer Service Representative
4 weeks ago
Truro, Nova Scotia, Canada Walmart Canada Full timeJob SummaryAs a Consumables Associate at Walmart Canada, you will play a vital role in delivering exceptional customer service and contributing to the smooth operation of our retail environment. This dynamic role requires a customer-focused individual who can work effectively in a fast-paced team environment.Key ResponsibilitiesGreet customers in a friendly...
-
Retail Customer Service Representative
4 weeks ago
Truro, Nova Scotia, Canada Walmart Canada Full timeJob SummaryAs a Consumables Associate at Walmart Canada, you will play a vital role in delivering exceptional customer service and contributing to the smooth operation of our retail environment. This dynamic role requires a customer-focused individual who can work effectively in a fast-paced team environment.Key ResponsibilitiesGreet customers in a friendly...
-
Sales Representative
1 month ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeJob Title: Inside Sales RepresentativeAt Intertape Polymer Group (IPG), we are seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Key Responsibilities:Develop...
-
Sales Representative
1 month ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeJob Title: Inside Sales RepresentativeAt Intertape Polymer Group (IPG), we are seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Key Responsibilities:Develop...
-
Sales Representative
3 weeks ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeJob Title: Inside Sales RepresentativeAt Intertape Polymer Group (IPG), we are seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Key Responsibilities:Develop...
-
Sales Representative
3 weeks ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeJob Title: Inside Sales RepresentativeAt Intertape Polymer Group (IPG), we are seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Key Responsibilities:Develop...
-
Sales Development Representative
2 weeks ago
Truro, Nova Scotia, Canada Intertape Polymer Group (IPG) Full timeJob Title: Sales Development RepresentativeAt Intertape Polymer Group (IPG), we are seeking a highly motivated and results-driven Sales Development Representative to join our team. As a Sales Development Representative, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Key...
