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Client Relations Manager

3 months ago

Burlington, Ontario, Canada Elkay Full time

Customer Experience Manager

Elkay is a distinguished organization committed to integrity and growth. As a premier global provider of plumbing and water delivery solutions, our dedication to excellence has driven our success for over a century. Our emphasis on professional development and a supportive work environment has established us as a leading workplace and one of America's most responsible companies.

If you aspire to be part of a company that prioritizes its workforce and makes a significant impact, consider joining the Elkay family.

POSITION OVERVIEW

The Customer Experience Manager will oversee a team of customer support representatives to ensure we meet and surpass customer expectations. This position entails enhancing processes, developing the team, and ensuring operational efficiency.

KEY RESPONSIBILITIES

  • Lead a team of supervisors, customer support representatives, and distributors
  • Execute strategic initiatives aimed at process enhancement
  • Monitor departmental workload and performance indicators
  • Collaborate with internal teams to improve customer satisfaction
  • Communicate product launches and updates to team members and customers
  • Design employee training programs and retention strategies
  • Maintain precise records of customer interactions
  • Qualifications: Degree in Business Administration or a related field, with 5+ years of experience in customer service management

ESSENTIAL COMPETENCIES

  • Customer-centric approach
  • Effective communication skills
  • Time management abilities
  • Account management expertise
  • Project management skills

Benefits:

  • Competitive salary structure
  • Comprehensive Medical, Dental, Vision, and Life Insurance
  • Generous vacation policy
  • Eligibility for annual bonuses
  • Educational reimbursement opportunities
  • Retirement savings plan with matching contributions

Elkay is an equal opportunity employer, fostering a diverse and inclusive workplace. Reasonable accommodations can be arranged upon request during the recruitment process.