Customer Experience Associate

6 days ago


Pickering, Ontario, Canada goeasy Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at goeasy Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through prompt and professional communication.

Key Responsibilities:

  • Customer Support: Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our financial products and services to provide accurate and informed support to customers.
  • Communication: Utilize excellent written and verbal communication skills to ensure clear and concise communication with customers.
  • Problem-Solving: Analyze and resolve customer complaints in a fair and timely manner.
  • Team Collaboration: Work collaboratively with internal teams to ensure seamless customer experiences.

Requirements:

  • Experience: 1-2 years of experience in a customer-facing role, preferably in the financial services industry.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required.
  • Software Proficiency: Proficient in Microsoft Office software, with the ability to learn and adapt to new systems.

Why Join Us:

At goeasy Ltd., we are committed to providing a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees. We offer a competitive compensation package, comprehensive training, and opportunities for career growth and development.



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