Service Operations Leader
2 weeks ago
Lead a High-Performing Maintenance Team at United Rentals
As a Service Manager, you will play a pivotal role in driving operational excellence within our equipment rental business. You'll be responsible for overseeing a team of skilled technicians, ensuring the efficient maintenance and repair of our diverse fleet. Your leadership and expertise will directly contribute to customer satisfaction and profitability.
Key Responsibilities:
- Motivate, coach, and develop technicians to consistently exceed performance standards.
- Optimize staffing levels based on workload fluctuations to ensure seamless service delivery.
- Manage repair and maintenance budgets effectively, driving cost efficiency while maintaining high quality standards.
- Implement continuous improvement initiatives to enhance service metrics and operational efficiency.
- Oversee parts department operations to guarantee timely availability of essential components for repairs.
- Conduct performance evaluations and provide targeted training to foster team growth and development.
- Cultivate a strong safety culture through leadership and proactive measures.
Requirements:
- High School diploma required; Bachelor's degree preferred.
- Valid driver's license with an acceptable driving record.
- Extensive experience in maintenance management and team leadership within a similar industry.
- Proven ability to motivate and inspire technicians to achieve exceptional results.
- Exceptional customer service skills and a commitment to exceeding client expectations.
- Proficiency in maintenance accounting principles and budget management.
- Basic computer skills, including proficiency in Microsoft Excel.
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