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Director of Rooms Operations
2 months ago
At InnVest Real Estate Investment Trust, we are seeking a highly skilled and experienced Director of Rooms Operations to join our team at the Kimpton Saint George Hotel in Toronto, ON.
About the Role:
The Director of Rooms Operations will be responsible for overseeing the day-to-day operations of the Front Office and Housekeeping teams, ensuring that all brand standards are met and employees are developed properly. This role will also involve collaborating with the Front Office and Housekeeping leadership teams to provide support for the staff and ensure company culture and programs are supported and encouraged.
Key Responsibilities:
- Manage the day-to-day operations of the Front Office team, including Manager on Duty responsibilities, and support management of Housekeeping team.
- Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
- Prepare the annual budgets and monthly forecast for all areas overseen.
- Support with managing the financial expenses of hotel operations, ensuring that all expenses stay within budget.
- Ensure revenue and inventory management practices are in place to maximize revenues for the Hotel.
- Identify capital needs and support maintenance of the overall condition of the hotel.
- Build and innovate guest satisfaction programs for housekeeping and front desk. Assist with reservations and guest inquiries, when needed.
- Review team schedules and at times lead all aspects of hotel departments such as Security, Reservations, and monitor and maintain property interfaces.
- Lead, train, and develop a team of high performing hotel department managers.
- Work closely with Restaurant, Catering, Sales, and Banquet to ensure that all guest needs are met.
- Liaison with affiliate partners, including but not limited to third party operators, PR agencies, and other operational vendors.
- Host Social Hour and provide wine services. Social Hour is a Kimpton brand tradition where we provide local wines to our in-house guests between 5:00pm to 6:00pm every day, each manager of the Hotel will be required to host Social Hour around twice per month.
- Maintain a safe and hazard-free work environment.
- Promote the safety and well-being of our guests and co-workers by having a thorough knowledge of the Hotel's crisis and emergency procedures.
Requirements:
- Minimum 6 years experience in hotel industry, with at least two years' leadership experience in both Housekeeping and Front Office department.
- In-depth knowledge of front office procedures.
- Proficiency with Opera system.
- Ability to work well under pressure in a fast-paced and constantly changing environment.
- Diploma/degree in hotel management is an asset.
- Must already be legally permitted to work in Canada.
- Analytical and problem-solving skills, developed through researching, evaluating and presenting arguments and data.
- Ability to work within deadlines.
- Will be required to work in a fast-paced environment.
- Will be required to work with common household chemicals.
InnVest Real Estate Investment Trust is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
