Director of Rooms

4 weeks ago

Old Toronto, Ontario, Canada Hyatt Hotels Corporation Full time
About the Role

The Director of Rooms is a critical position in orchestrating the hotel's guest services, encompassing Front Desk, Housekeeping, Guest Services/Valet, SPA, and Security. This ensures an impeccable luxury experience that upholds five-star service excellence.

Key Responsibilities
  • Maximize room revenue and occupancy through strategic analysis of rate variances, credit reports, and daily occupancy trends.
  • Identify and orchestrate significant capital projects such as renovations and equipment upgrades.
  • Lead weekly Rooms Division meetings and collaborate on monthly financial reviews with senior leadership.
  • Responsible for revenue forecasting, occupancy projections, and efficient labour management through precise scheduling oversight.
  • Control costs by adhering to operations standards related to forecasting, budgeting, scheduling, payroll control, and other expense management systems.
Qualifications
  • Demonstrated ability to effectively interact with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • A minimum of 5 years of senior leadership experience within a luxury hotel's Rooms Division, demonstrating exceptional leadership skills and a proven ability to uphold the highest standards of hospitality.
  • Polished, service-driven approach with exceptional presentation skills, reflective of five-star standards and a commitment to delivering an unparalleled guest experience.
  • High energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service, and strong ability to improve the bottom line.
  • Clear and concise written and verbal communication skills in English.
  • Proficiency in Microsoft Word and Excel.
  • Excellent organizational, interpersonal, and administrative skills.
  • Maintain regular communication with corporate staff.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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