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Restaurant General Manager

2 months ago


Kingston, Ontario, Canada Mamma Mia Pizza Full time
About Mamma Mia Pizza

We are a dynamic and fast-paced restaurant company seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Management
    • Supervise and train staff to ensure they have the skills and knowledge to provide excellent customer service and maintain high standards of food quality and presentation.
    • Monitor staff performance and provide feedback and coaching to improve performance.
  • Operations and Logistics
    • Plan and organize daily operations to ensure efficient use of resources and minimize waste.
    • Balance cash and complete balance sheets, cash reports, and related forms to ensure accurate financial records.
    • Organize and maintain inventory to ensure that stock levels are adequate and that products are rotated regularly.
  • Customer Service
    • Ensure that customers receive excellent service and that their complaints or concerns are addressed promptly and professionally.
    • Provide customer service and respond to customer inquiries in a timely and professional manner.
  • Computer and Technology
    • Use MS Excel, MS Office, and MS Word to manage and analyze data, create reports, and communicate with staff and customers.
  • Work Conditions and Physical Capabilities
    • Work in a fast-paced environment with tight deadlines and attention to detail.
  • Personal Suitability
    • Be a team player with excellent interpersonal skills, flexibility, and the ability to multitask.
Requirements
  • Education
    • Bachelor's degree in a related field such as hospitality, business, or management.
  • Experience
    • At least 1 year of experience in a restaurant or food service management role.
  • Skills
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment with tight deadlines.
    • Attention to detail and ability to multitask.
What We Offer
  • Free Parking
  • Permanent Work Term
  • 30-40 Hours per Week
  • English Language