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IT Support Specialist

2 months ago

London, Ontario, Canada Dillon Consulting Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Dillon Consulting. As a key member of our National Helpdesk team, you will be responsible for providing technical support and assistance to our clients across the organization.

Key Responsibilities
  • Provide technical support and assistance to clients via various communication channels, including phone, email, and chat.
  • Configure and troubleshoot computer hardware, software, and network systems to resolve technical issues.
  • Administer user accounts and related activities to ensure seamless access to our systems.
  • Conduct onboarding and offboarding procedures for new employees to ensure a smooth transition.
  • Record and document problem-solving processes for helpdesk requests to ensure accurate tracking and resolution.
  • Travel to client locations and/or other Dillon offices to execute responsibilities, develop client relationships, and participate in project delivery.
Requirements
  • Three-year diploma in Computer Systems Technology or related field.
  • Three to five years of relevant work experience in a professional technology setting.
  • Certifications such as CompTIA A+, Network+, CCNA, or Microsoft Certified: Modern Desktop Administrator Associate are considered an asset.
Preferred Qualifications
  • Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems.
  • Familiarity with ticketing systems for logging, tracking, and managing technical support requests.
  • Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands.
  • Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality.
  • Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively.
  • Practical experience in working with Active Directory, group policies, and two-factor authentication systems.
About Dillon Consulting

Dillon Consulting is a knowledge-based business that values innovation, creativity, and continuous development. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our core values:

  • Reliability: words that result in actions build trust.
  • Achievement: do the work to hit the target.
  • Continuous development: always learning; always adapting; always growing.
  • Creativity: discover new possibilities.
  • Courage: do the things that matter, especially when it's hard.
  • Inclusiveness: enabling belonging to draw strength from our differences.
What We Offer
  • Employee share purchase plan.
  • Dillon is 100% employee-owned, and share ownership is open to all full-time regular employees.
  • Competitive compensation package.
  • Comprehensive health benefits.
  • Generous retirement savings plan.
  • Student loan repayment assistance with matching employer contributions.
  • Flexible work hours.
  • Learning and development opportunities.
  • Focus on innovation.
  • Employee and Family Assistance Program (EFAP).
  • Wellness Subsidy.