Service Operations Manager
1 month ago
Job Summary:
Startec Compression & Process and Startec Service are seeking a highly skilled Service Manager to lead our refrigeration service team. The successful candidate will be responsible for ensuring the seamless delivery of high-quality service to our customers, driving business growth, and achieving financial targets.
Key Responsibilities:
- Provide day-to-day leadership and direction to Refrigeration Mechanics and Leads, Coordinators, and Administrators.
- Manage Startec's financial performance and operational profitability by analyzing financial statements and performance indicators.
- Work with the executive and management team to ensure efficient allocation of resources.
- Oversee vehicle fleet maintenance, expenses, and offer recommendations for acquisitions.
- Conduct interviews as required to fill vacant positions.
- Oversee the end-to-end invoicing and billing processes, ensuring accuracy, timeliness, and adherence to company policies and procedures.
- Efficiently investigate and resolve billing discrepancies and customer inquiries.
- Prepare and submit regular service performance reports to senior management.
- Analyze service data for trends and improvement opportunities.
Requirements:
- Technical bachelor's degree or indentureship related to the organization.
- Red Seal Journeyman Refrigeration Mechanic with ammonia refrigeration experience is required.
- Proven experience in a managerial role, preferably with regional or multi-site responsibilities.
- Strong leadership and team management skills.
- Excellent knowledge of business operations and processes.
- Strong communication and interpersonal skills.
- Financial acumen and budgeting skills.
What We Offer:
Competitive wages, training, flexible, dynamic, and exciting work environment.
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