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Senior Specialist, Large Complex Claims

2 months ago


Halifax, Nova Scotia, Canada Definity Full time
Job Summary

We are seeking a highly skilled and experienced Senior Specialist to join our team at Definity. As a Senior Specialist, you will be responsible for managing a portfolio of large complex claims, including large CGL claims.

Key Responsibilities
  • Manage a portfolio of large complex claims, including large CGL claims.
  • Coach and mentor junior staff to ensure they have the necessary skills and knowledge to succeed in their roles.
  • Engage all stakeholders in the effective management of a claim, including underwriting, reinsurance, actuary, and senior leadership.
  • Assist in the quality assurance audits of our Claims staff, vendors, and brokers.
  • Represent Definity in litigation, mediation, and alternate dispute processes.
  • Assist in training and providing technical support to team members.
  • Develop and maintain strong relationships with customers, coworkers, and vendors.
  • Perform well in a busy operation and remain calm under pressure.
  • Continuously push the boundaries of your adjusting experience and personal learnings.
  • Be a team player and adapt to changing environments.
  • Develop and maintain strong written and verbal communication skills.
  • Work independently and as part of a team.
Requirements
  • University degree in any discipline or a 2-year college diploma from a provincially recognized and funded community college or fully completed CIP designation.
  • Bilingualism in both English and French is an asset.
  • A minimum of years general claims handling experience.
  • A minimum of 4 years claims experience handling large CGL and/or bodily injury claims.
  • Experience with mediation, arbitration, and litigation.
  • Experience coaching and mentoring junior staff.
  • Strong interpersonal skills.
  • Strong communication skills.
  • Proficient in MS Office and strong computer skills.
What We Offer
  • Hybrid work schedule for most roles.
  • Company share ownership program.
  • Pension and savings programs, with company-matched RRSP contributions.
  • Paid volunteer days and company matching on charitable donations.
  • Educational resources, tuition assistance, and paid time off to study for exams.
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents.
  • Wellness and recognition programs.
  • Discounts on products and services.