Bilingual Customer Service Representative

7 days ago

Mississauga, Ontario, Canada Baxter Full time

About Baxter

Baxter is a leading global healthcare company that has been pioneering medical innovations for over 85 years. Our mission is to save and sustain lives, and we are committed to improving healthcare outcomes for millions of patients around the world.

Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional customer service and support to our customers, resolving complex inquiries and issues, and working closely with cross-functional teams to drive business results.

Key Responsibilities

  • Order Management
    • Document all inquiries thoroughly in accordance with company procedures.
    • Redirect complex or specialized concerns to the appropriate team for follow-up when applicable.
    • Investigate and resolve problems related to shipment of products, returns, credits, and orders.
  • Business Support
    • Process and issue credits/returns.
    • Support the resolution of errors within GFax and EDI transactions.
    • Manage sample export and input orders.
    • Build relationships with cross-functional teams and institutions.
    • Attend all required customer care meetings/trainings.
  • Complaints & Inquiries
    • Resolve customer questions and handle requests that require judgment and initiative to resolve and/or make recommendations.
    • Perform initial data collection for product complaints, adverse events, and service complaints.

Requirements

  • Minimum of 2 years' experience in customer service.
  • High school diploma/bachelor's degree in a related field.
  • Fully bilingual in French and English.
  • Exceptional verbal and written communication skills.
  • Ability to thrive in a fast-paced environment.
  • Analytical and business problem-solving skills, along with the ability to ask the right questions and lead conversations.
  • Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals).
  • Strong ability to multi-task.

Preferred Qualifications

  • Bachelor's degree preferred in life science, health science, or a related discipline.
  • Prior experience in the healthcare industry.

What We Offer

Baxter offers a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.

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