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Bilingual Customer Service Representative

2 months ago


Mississauga, Ontario, Canada John Brooks Company Full time
About the Role

We are seeking a seasoned Bilingual Customer Service Representative to join our team at John Brooks Company. As a key member of our Inside Sales team, you will be responsible for providing exceptional customer service and support to our clients across Canada.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner, ensuring a high level of customer satisfaction.
  • Provide accurate and competitive quotes for John Brooks spray and valve products.
  • Coordinate with suppliers to ensure timely delivery of products.
  • Enter customer orders into our order entry system with accuracy and attention to detail.
  • Develop and maintain strong relationships with internal and external stakeholders.
Requirements
  • College diploma in a related field or equivalent work experience.
  • Strong written and verbal communication skills in both French and English.
  • A minimum of 1-3 years of related experience in B2B customer service.
  • Advanced computer skills, including proficiency in Microsoft Office Suite.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment with multiple demands and priorities.
What We Offer
  • Competitive remuneration package, including base salary and incentives.
  • Generous benefits package, including medical, dental, and vision coverage.
  • Company Group RRSP with employer matching.
  • Annual health and wellness subsidy.
About Us

John Brooks Company is a Canadian-founded and owned company with over 200 employees across the country. We are committed to providing equal opportunities for persons with disabilities and offer a dynamic and entrepreneurial work environment.