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About the Role:
The Customer Service Representative will play a critical role in delivering exceptional customer experiences at Coach by the Tapestry portfolio. This individual will be responsible for creating a positive and welcoming atmosphere for customers, ensuring a seamless and efficient shopping experience.
Key Responsibilities:
- Customer Interaction: Greet customers with a smile and offer assistance, engaging in conversation to understand their needs and preferences.
- Product Knowledge: Develop a strong understanding of Coach products and services, enabling effective recommendations and sales.
- Transaction Processing: Accurately process transactions, maintain accurate records, and handle customer payments.
- Store Maintenance: Ensure the sales floor and cash wrap area are clean, organized, and visually appealing.
- Team Collaboration: Work collaboratively with colleagues to achieve sales goals, provide support, and maintain a positive team environment.
Requirements:
- Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
- Product Knowledge: Strong understanding of Coach products, services, and brand values.
- Attention to Detail: Accurate processing of transactions, maintenance of records, and attention to store appearance.
- Teamwork: Ability to work collaboratively with colleagues to achieve sales goals and maintain a positive team environment.
- Adaptability: Flexibility to adapt to changing situations, priorities, and customer needs.
About Coach and Tapestry:
Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, Coach is committed to delivering exceptional customer experiences and driving business growth. We value diversity, equity, and inclusion, and strive to create a workplace culture that reflects these principles.
