Senior Auto Claims Representative

1 week ago


Waterloo, Ontario, Canada Definity Full time
Job Title: Senior Auto Claims Representative

At Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service, managing complex claims, and ensuring timely and fair resolutions.

Key Responsibilities:
  • Provide prompt, courteous, and accurate claims service to customers, internal and external
  • Manage complex and/or commercial auto claims, interpreting policy wordings to determine coverage
  • Collaborate with fraud investigators, customers, brokers, and vendors to resolve claims efficiently
  • Maintain detailed file records, processing claims payments within authority levels
  • Achieve targeted claims numbers, maintaining a 100% file disposition rate
Requirements:
  • University degree in any discipline or college diploma, with a minimum of 3 years' experience in auto physical damage claims
  • Advanced knowledge of claims processes, including tort and DCPD provinces
  • Excellent analytical and decision-making skills, with strong communication and teamwork abilities
  • Proficiency in Windows-based programs, with excellent keyboarding skills
What We Offer:
  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Volunteer days and charitable donation matching
  • Education resources, tuition assistance, and paid time off for exams
  • Wellness and recognition programs
  • Discounts on products and services

We're committed to creating an inclusive work environment that welcomes diversity and supports accessibility. If you require accommodation during the recruitment process, please let us know.

This role requires successful clearance of background checks, including criminal checks and leadership references.



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