Senior Auto Claims Representative
1 week ago
At Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service, managing complex claims, and ensuring timely and fair resolutions.
Key Responsibilities:- Provide prompt, courteous, and accurate claims service to customers, internal and external
- Manage complex and/or commercial auto claims, interpreting policy wordings to determine coverage
- Collaborate with fraud investigators, customers, brokers, and vendors to resolve claims efficiently
- Maintain detailed file records, processing claims payments within authority levels
- Achieve targeted claims numbers, maintaining a 100% file disposition rate
- University degree in any discipline or college diploma, with a minimum of 3 years' experience in auto physical damage claims
- Advanced knowledge of claims processes, including tort and DCPD provinces
- Excellent analytical and decision-making skills, with strong communication and teamwork abilities
- Proficiency in Windows-based programs, with excellent keyboarding skills
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Volunteer days and charitable donation matching
- Education resources, tuition assistance, and paid time off for exams
- Wellness and recognition programs
- Discounts on products and services
We're committed to creating an inclusive work environment that welcomes diversity and supports accessibility. If you require accommodation during the recruitment process, please let us know.
This role requires successful clearance of background checks, including criminal checks and leadership references.
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Senior Auto Claims Representative
2 weeks ago
Waterloo, Ontario, Canada Definity Full timeJob Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...
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Senior Auto Claims Representative
2 weeks ago
Waterloo, Ontario, Canada Definity Full timeJob Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...
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Senior Auto Claims Representative
1 week ago
Waterloo, Ontario, Canada Definity Full timeAbout the RoleWe are seeking a highly skilled and experienced Auto Claims Representative to join our team at Definity. As an Auto Claims Representative, you will be responsible for handling complex and moderately complex auto claims, providing prompt and courteous service to customers, and ensuring that all claims are fully investigated and resolved in a...
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Waterloo, Ontario, Canada OTIP RAEO Full timeJob Title: Senior Bodily Injury ExaminerJob Summary:The Senior Bodily Injury Examiner is a critical role within the OTIP Group of Companies, responsible for investigating, quantifying, and settling complex property and casualty claims. This position requires a high level of expertise, analytical skills, and excellent communication abilities to deliver...
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Waterloo, Ontario, Canada OTIP RAEO Full timeJob SummaryThe Senior Bodily Injury Examiner is a key role within the OTIP Group of Companies, responsible for investigating, quantifying, and settling complex property and casualty claims. This position requires a high level of expertise and attention to detail, with a focus on delivering exceptional customer service and ensuring compliance with...
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Waterloo, Ontario, Canada OTIP RAEO Full timeJob SummaryThe Senior Bodily Injury Examiner is a key role within the OTIP Group of Companies, responsible for investigating, quantifying, and settling complex property and casualty claims. This position requires a high level of expertise and attention to detail, with a focus on delivering exceptional customer service and ensuring compliance with...
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1 week ago
Waterloo, Ontario, Canada Definity Financial Full timeJob DescriptionReporting into the Manager, Large Complex & Specialty Claims, the Senior Specialist will be responsible for managing a portfolio of large complex claims, including large CGL claims.Key ResponsibilitiesCoach and mentor junior staff to ensure effective claim managementEngage all stakeholders in the effective management of large complex...
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Senior Specialist, Large Complex Claims
1 week ago
Waterloo, Ontario, Canada Definity Financial Full timeJob DescriptionReporting into the Manager, Large Complex & Specialty Claims, the Senior Specialist will be responsible for managing a portfolio of large complex claims, including large CGL claims.Key ResponsibilitiesCoach and mentor junior staff to ensure effective claim managementEngage all stakeholders in the effective management of large complex...
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Waterloo, Ontario, Canada Definity Financial Full timeJob DescriptionAs a Senior Specialist, Large Complex Claims, you will be responsible for managing a portfolio of large complex claims, including large CGL claims. Your key responsibilities will include:Key ResponsibilitiesCoach and mentor junior staff to ensure they have the necessary skills and knowledge to manage complex claims.Engage all stakeholders,...
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Waterloo, Ontario, Canada Definity Financial Full timeJob DescriptionAs a Senior Specialist, Large Complex Claims, you will be responsible for managing a portfolio of large complex claims, including large CGL claims. Your key responsibilities will include:Key ResponsibilitiesCoach and mentor junior staff to ensure they have the necessary skills and knowledge to manage complex claims.Engage all stakeholders,...