Senior Claims Representative

5 days ago


Waterloo, Ontario, Canada Definity Full time
Job Title: Senior Claims Representative

We are seeking a highly skilled and experienced Senior Claims Representative to join our team at Definity. As a Senior Claims Representative, you will be responsible for managing a portfolio of Senior Bodily Injury, Casualty, and General Liability Claims.

Key Responsibilities:
  • Investigate claims to determine liability and quantum, and maintain detailed file records.
  • Engage all stakeholders in the effective management of a claim, including underwriting and senior leadership.
  • Confirm policy coverages and negotiate settlements with claimants and their counsel.
  • Mentor junior team members and provide guidance on claims handling best practices.
  • Perform well in a busy operation and remain calm under pressure.
Requirements:
  • University degree or college diploma, or equivalent experience.
  • Minimum 3 years of claims handling experience in Bodily Injury/Casualty Litigation.
  • Notable Commercial General Liability Claims handling experience, both Bodily Injury and Property damage.
  • Strong written and verbal communication skills, with the ability to work independently and as part of a team.
What We Offer:
  • Competitive salary range: $55,800 - $102,800.
  • Hybrid work schedule for most roles.
  • Company share ownership program.
  • Pension and savings programs, with company-matched RRSP contributions.
  • Paid volunteer days and company matching on charitable donations.
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents.

Definity is an inclusive and diverse workplace that values its employees. We are committed to creating a work environment that is welcoming and supportive of all individuals. If you are a motivated and experienced claims professional looking for a new challenge, we encourage you to apply.



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