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Delivery Executive

2 months ago

Montreal, Quebec, Canada SAP Full time
About the Role

We are seeking a highly skilled and experienced Delivery Executive to join our team at SAP. As a key member of our organization, you will be responsible for providing effective project/program oversight for one or more Value or Strategic accounts.

Key Responsibilities
  • Assist the SAP license sales team in closing software deals by providing oversight to implementation planning and estimating, and coordinating multiple SAP LOBs and partners as required.
  • Build credibility and trust with Strategic & Value Account customers in solution support solution implementation phase.
  • Manage overall services relationship between customer, partner, and SAP to ensure projects/programs are delivered on-time, within budget, and with the highest levels of customer satisfaction through billable consulting.
  • Business development - actively identify and develop business opportunities, create long-term value plans with customers to achieve business objectives, and expand SAP services on the account.
  • Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy, and communicating project goals at a strategic level.
  • Provide guidance to the SAP project team, including resource strategy, issues and escalation management, project execution, and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s).
  • Provide talent and workforce management by following a strong career framework that includes skills enhancement and career development planning.
  • Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.
Requirements
  • 7+ years of program management experience in 4+ SAP Software project lifecycles.
  • Must have experience delivering software in Enterprise Environments (Fortune 100 or larger).
  • Must have superior project financials business acumen (forecasting, allocated revenue, etc.).
  • Must be PMP Certified.
  • Bachelor's degree is required, Master's degree preferred.
Additional Requirements
  • 10+ years of SAP services sales and delivery experience, including services management experience. Major Systems Integrator experience preferred.
  • ERP implementation leadership experience.
  • Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
  • Proven ability to build trusted relationships at the client executive level.
  • Ability to effectively manage and resolve client escalations.
  • Demonstrated leadership by example style in managing teams and clients.