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User Experience Director
2 months ago
Job Summary
The Manitoba Government is seeking a highly motivated and experienced individual to fill the Policy and Project Lead, Digital User Experience position. This role plays a critical part in ensuring excellence across the division and throughout government by leading and coordinating policy development, communities of practice, skill development, reporting, and transformation projects.
Key Responsibilities
- Support the Director of Strategy and Governance by developing strategic options, comprehensive policy advice, and recommendations using internal and external expertise.
- Coordinate multi-department and whole-of-government policy development, ensuring medium- to long-term strategic alignment.
- Provide leadership within internal communities of practice to ensure public servants are applying design, user experience, accessibility, and usability principles, using relevant approaches and in alignment with government priorities.
- Develop and implement accountability and support mechanisms that include evaluation, performance measures, software, and reporting that applies across the Manitoba public service. Monitor performance measures and outcomes and incorporate performance information into policy development work across the organization.
- Build and manage relationships with external parties, inter-jurisdictional colleagues, and with non-governmental partners to forecast needs and inform long-term strategic policy and program options.
- Monitor the implementation of major policy decisions, by representing the priorities of Executive Council Office and Communications and Engagement Division on steering committees and oversight bodies and providing support to Deputy Minister committees.
Requirements
- Post-secondary education in communications, design, computer science, or other related discipline with related work experience. An equivalent combination of education, training, and extensive work experience may be considered.
- Extensive experience in developing and leading web design, usability, accessibility frameworks (including WCAG 2.1) and promoting related best practices.
- Demonstrated experience in leading online experience design within a government or other public sector or non-profit environment.
- Experience in policy and program development across multiple departments.
- Experience leading complex projects in a large organization, ensuring adherence to governance, engagement, change management, budget, and outcomes.
- Advanced leadership skills, with the demonstrated ability to lead others through influence rather than direct authority.
- Strong interpersonal skills with the demonstrated ability to develop, negotiate, and foster collaboration and consensus.
- Strong political acumen with demonstrated experience providing strategic advice to senior leaders on complex topics and sensitive issues.
- Excellent written communication skills to produce complex written materials for a variety of audiences.
- Strong verbal communication skills.
- Strong analytical and problem-solving skills.
Desired Qualifications
- Formal training in human-centred and UX design, web usability, and accessibility standards.
- Experience in digital communications and developing and implementing communication strategies and strategic initiatives.
