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Lead Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Survalent Full time
Position Overview

As a Lead Technical Support Specialist, you will play a crucial role in providing exceptional customer assistance while enhancing your technical expertise. This position is ideal for individuals who are dedicated to delivering high-quality service in a dynamic environment.

About Survalent

Survalent is a leading software provider specializing in advanced distribution systems tailored for the utility and energy sectors. Our commitment to innovation and excellence drives us to support our clients effectively.

Key Responsibilities
  • Deliver outstanding technical support to clients, ensuring their needs are met with professionalism.
  • Collaborate with team members to troubleshoot and resolve complex issues.
  • Continuously develop your technical skills to stay updated with industry advancements.
  • Document and track customer interactions to enhance service quality.
Qualifications

The ideal candidate will possess a strong background in customer service and technical support, with a passion for problem-solving and a commitment to client satisfaction.