IT Support Analyst
2 weeks ago
About Backstage
Backstage is a leading provider of innovative solutions for the retail industry. Our mission is to empower businesses to deliver exceptional customer experiences and drive growth through technology and expertise.
Job Summary
We are seeking a highly skilled Service Centre Operations Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our service centre.
Key Responsibilities
- Provide remote technical support to clients via phone, email, and other communication channels.
- Resolve technical issues in a timely and efficient manner, meeting defined service level agreements.
- Communicate effectively with clients and internal stakeholders to ensure issues are resolved to their satisfaction.
- Execute incident management processes, including creating, managing, and resolving incidents in our IT service management tool.
- Document knowledge opportunities and ensure accuracy of our knowledge base.
- Collaborate with support teams and vendors to ensure service centre deliverables are complete.
- Stay up-to-date with technology changes and service centre support requirements.
- Participate in continuous improvement initiatives to enhance departmental efficiencies.
Requirements
- Undergraduate degree or DEC with a minimum of 2 years of relevant experience.
- Experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Ability to develop and interpret technical documentation.
- Schedule flexibility to work shifts, including days, evenings, and night shifts, as well as weekends and holidays on a rotating basis.
What We Offer
Backstage offers a competitive compensation package, which varies by role. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
-
Service Centre Analyst
1 week ago
Stellarton, Nova Scotia, Canada Backstage Full timeAbout BackstageBackstage is a leading company in the retail industry, committed to delivering exceptional shopping experiences and amazing food to our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.Our Company CultureWe are a proudly...
-
Service Centre Analyst
1 week ago
Stellarton, Nova Scotia, Canada Backstage Full timeAbout BackstageBackstage is a leading company in the retail industry, committed to delivering exceptional shopping experiences and amazing food to our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.Our Company CultureWe are a proudly...
-
Pricing Strategy Analyst
4 days ago
Stellarton, Nova Scotia, Canada Backstage Full time{"Job Title: Pricing Strategy AnalystJob Summary:We are seeking a highly skilled Pricing Strategy Analyst to join our team at Backstage. As a Pricing Strategy Analyst, you will be responsible for analyzing and executing pricing strategies to support the overall business goals of our company.Key Responsibilities:* Analyze market trends and competitor pricing...
-
Pricing Strategy Analyst
4 days ago
Stellarton, Nova Scotia, Canada Backstage Full time{"Job Title: Pricing Strategy AnalystJob Summary:We are seeking a highly skilled Pricing Strategy Analyst to join our team at Backstage. As a Pricing Strategy Analyst, you will be responsible for analyzing and executing pricing strategies to support the overall business goals of our company.Key Responsibilities:* Analyze market trends and competitor pricing...
-
Service Centre Analyst
4 days ago
Stellarton, Nova Scotia, Canada Backstage Full timeAbout the Role:We are seeking a highly skilled Service Centre Analyst to join our team at Backstage. As a Service Centre Analyst, you will be responsible for providing remote IT support to our stores, offices, and RSCs in a fast-paced 24/7 environment.Key Responsibilities:Provide technical support to resolve incidents and requests in a timely and efficient...
-
Service Centre Analyst
5 days ago
Stellarton, Nova Scotia, Canada Backstage Full timeAbout the Role:We are seeking a highly skilled Service Centre Analyst to join our team at Backstage. As a Service Centre Analyst, you will be responsible for providing remote IT support to our stores, offices, and RSCs in a fast-paced 24/7 environment.Key Responsibilities:Provide technical support to resolve incidents and requests in a timely and efficient...
-
Pricing Strategy Analyst
3 days ago
Stellarton, Nova Scotia, Canada Backstage Full time{"Job Title: Pricing Strategy AnalystJob Summary:We are seeking a highly skilled Pricing Strategy Analyst to join our team at Backstage. As a Pricing Strategy Analyst, you will be responsible for analyzing and executing pricing strategies to support the overall business goals of our company.Key Responsibilities:* Analyze market trends and competitor pricing...
-
Pricing Strategy Analyst
3 days ago
Stellarton, Nova Scotia, Canada Backstage Full time{"Job Title: Pricing Strategy AnalystJob Summary:We are seeking a highly skilled Pricing Strategy Analyst to join our team at Backstage. As a Pricing Strategy Analyst, you will be responsible for analyzing and executing pricing strategies to support the overall business goals of our company.Key Responsibilities:* Analyze market trends and competitor pricing...
-
Pricing Strategy Analyst
2 weeks ago
Stellarton, Nova Scotia, Canada Backstage Full timeAbout BackstageBackstage is a leading company in the retail industry, dedicated to delivering exceptional shopping experiences and amazing food to our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.Job SummaryWe are seeking a highly...
-
Pricing Strategy Analyst
2 weeks ago
Stellarton, Nova Scotia, Canada Backstage Full timeAbout BackstageBackstage is a leading company in the retail industry, dedicated to delivering exceptional shopping experiences and amazing food to our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.Job SummaryWe are seeking a highly...
-
Technical Service Centre Analyst
2 weeks ago
Stellarton, Nova Scotia, Canada Backstage Full timeAbout BackstageBackstage is a leading provider of innovative solutions for the retail industry. Our mission is to empower businesses to deliver exceptional customer experiences and drive growth through technology and expertise.Job SummaryWe are seeking a highly skilled Service Centre Operations Analyst to join our team. As a key member of our IT department,...
-
Technical Service Centre Analyst
2 weeks ago
Stellarton, Nova Scotia, Canada Backstage Full timeAbout BackstageBackstage is a leading provider of innovative solutions for the retail industry. Our mission is to empower businesses to deliver exceptional customer experiences and drive growth through technology and expertise.Job SummaryWe are seeking a highly skilled Service Centre Operations Analyst to join our team. As a key member of our IT department,...
-
Process Improvement Specialist
5 days ago
Stellarton, Nova Scotia, Canada Backstage Full time{"title": "Process Analyst", "description": "Unlock Your Potential in Process ImprovementAt Backstage, we're committed to excellence and community impact. As a Process Analyst, you'll play a key role in driving business growth and efficiency.Key Responsibilities:Support projects through data analysis to understand root cause of process...
-
Process Improvement Specialist
5 days ago
Stellarton, Nova Scotia, Canada Backstage Full time{"title": "Process Analyst", "description": "Unlock Your Potential in Process ImprovementAt Backstage, we're committed to excellence and community impact. As a Process Analyst, you'll play a key role in driving business growth and efficiency.Key Responsibilities:Support projects through data analysis to understand root cause of process...
-
Transportation Systems Analyst
3 months ago
Stellarton, Canada Cooke Aquaculture Inc. Full timeCooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community. The Transportation...
-
User Support Technician
3 months ago
Stellarton, Canada WEARWELL GARMENTS LIMITED Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions -...
-
Application System Analyst
3 months ago
Stellarton, Canada Backstage Full time**Requisition ID**:179570 **Career Group**:Corporate Office Careers **Job Category**:IT SAP and HR Systems **Travel Requirements**:0 - 10% **Job Type**:Part-Time **Country**:Canada (CA) **Province**:Nova Scotia; Alberta; British Columbia; Ontario **City**:Stellarton / Calgary / Vancouver / Mississauga **Location**:Foord St. Office, Calgary Office,...
-
Service Centre Analyst
3 weeks ago
Stellarton, Canada Backstage Full time**Requisition ID**: 184866 **Career Group**: Corporate Office Careers **Job Category**: IT Service Centre **Travel Requirements**: 0 - 10% **Job Type**: Full-Time **Country**: Canada (CA) **Province**: Nova Scotia **City**: Stellarton Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents...
-
Process Analyst
4 weeks ago
Stellarton, Canada Backstage Full timeRequisition ID: 184856 Career Group: Corporate Office Careers Job Category: Cont. Improvement & Ancillary Services Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Nova Scotia City: Stellarton Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your...
-
Analyst Labour Performance
3 months ago
Stellarton, Canada Backstage Full time**Requisition ID**:179569 **Career Group**:Corporate Office Careers **Job Category**:Labour Planning & Optimization **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:Nova Scotia; Alberta; British Columbia; Ontario **City**:Stellarton / Calgary / Vancouver / Mississauga **Location**:Foord St. Office, Calgary...
-
Service Centre Analyst
4 weeks ago
Stellarton, Canada Backstage Full timeRequisition ID: 184866 Career Group: Corporate Office Careers Job Category: IT Service Centre Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Nova Scotia City: Stellarton Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to...
-
Retail Client Service Analyst
3 months ago
Stellarton, Canada IRI Canada Ltd. Full time**Let’s be unstoppable together!** Circana delivers growth to Consumer Packaged Goods (CPG) Manufacturers, retail, over-the-counter (OTC) healthcare care, and media clients through our six key areas of expertise: - Market Performance and Strategy - Consumer and Shopper - Analytics and In-Market Execution - Media - Retail - Big Data Technology Whether...
-
Analyst Pricing Strategy
3 weeks ago
Stellarton, Canada Backstage Full time**Requisition ID**: 184761 **Career Group**: Corporate Office Careers **Job Category**: Pricing Strategy **Travel Requirements**: 0 - 10% **Job Type**: Full-Time **Country**: Canada (CA) **Province**: Alberta; British Columbia; Nova Scotia; Ontario **City**: Stellarton Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100...
-
Analyst Pricing Strategy
4 weeks ago
Stellarton, Canada Backstage Full timeRequisition ID: 184761 Career Group: Corporate Office Careers Job Category: Pricing Strategy Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Alberta; British Columbia; Nova Scotia; Ontario City: Stellarton Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers,...
-
Applications Developer
1 month ago
Stellarton, Canada Backstage Full timeRequisition ID: 184769 Career Group: Corporate Office Careers Job Category: IT Integration & COEs Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Nova Scotia City: Stellarton Location: Foord St. Office Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers,...