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Bylaw Compliance Support Specialist

2 months ago

Penticton, British Columbia, Canada City of Penticton Full time

About the Role

The City of Penticton is seeking a dedicated Bylaw Intake Administrator to join our dynamic Bylaw Services department. As the initial point of contact for bylaw-related concerns, you will play a vital role in upholding community safety and well-being.

Your Responsibilities

  • Gather essential information from individuals reporting bylaw violations and assess the nature of each complaint.
  • Maintain clear communication with complainants and Bylaw Enforcement Officers regarding file updates and progress.
  • Effectively dispatch service calls to field officers, ensuring timely responses to community needs.
  • Provide exceptional customer service to those who visit our front counter, addressing their inquiries promptly and professionally.
  • Prepare administrative documentation and compile statistical reports to support operational efficiency.
  • Collaborate with other city departments and external agencies to ensure seamless coordination of bylaw enforcement activities.

What We're Looking For

  • A typing speed of 60 words per minute with high accuracy.
  • Excellent customer service and communication skills, both written and verbal.
  • The ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
  • Prior experience in a similar role or within the enforcement field is highly desirable.