Bylaw Intake Coordinator

4 weeks ago

Penticton, British Columbia, Canada City of Penticton Full time
Job Title: Bylaw Intake Administrator

The City of Penticton is seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team. As the first point of contact for the majority of all bylaw complaints, this role requires outstanding customer service skills and the ability to explain and rationalize municipal bylaws.

Key Responsibilities:
  • Gather relevant information from customers to prepare and enter bylaw files, and triage calls for service based on prioritization levels.
  • Provide early compliance grace options to bylaw violators and assign files to investigating Bylaw Enforcement Officers as needed.
  • Dispatch calls for service to Bylaw Enforcement Officers in the field using two-way radio communications.
  • Respond to front counter, phone calls, and public inquiries related to bylaws.
  • Conduct regular officer safety checks for officers on duty in the field.
  • Prepare administrative documents, notices, and letters related to bylaw files.
  • Handle monies for processing department initiatives and ticket payments.
  • Prepare statistical reports and tracking documents for monthly department operations.
  • Liaise with other city departments and outside agencies.
Requirements:
  • Keyboarding speed of 60 wpm with high accuracy in data entry.
  • Excellent customer service skills, with the ability to gather information from complainants and prioritize calls for service.
  • Effective communication skills, both verbally and in writing, to communicate with team members, City departments, and the community.
  • Positive attitude and ability to work in a fast-paced environment, with a focus on customer satisfaction.
  • General office experience and computer skills to effectively initiate and manage bylaw files.
  • Ability to develop positive working relationships with residents and contacts throughout the community.
  • Familiarity with municipal bylaws and knowledge of Criminal Code matters.
Education and Experience:
  • Completion of Senior Secondary School education supplemented by relevant Office Administration and/or Bylaw Enforcement courses.
  • Minimum of one year experience in a Bylaw Services department or related enforcement field.
  • Minimum of three years experience dealing with the public, both on the phone and face-to-face counter work.
  • Minimum of five years experience in an Administrative/Clerk role, or combination of the above.

The City of Penticton is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

  • Bylaw Intake Coordinator

    3 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly skilled and detail-oriented individual to fill the relief position of Bylaw Intake Administrator on our Bylaw Services team.Job Summary:The Bylaw Intake Administrator is the first point of contact for the majority of all bylaw complaints and is responsible for a range of...

  • Bylaw Intake Coordinator

    3 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly skilled and detail-oriented individual to fill the relief position of Bylaw Intake Administrator on our Bylaw Services team.Job Summary:The Bylaw Intake Administrator is the first point of contact for the majority of all bylaw complaints and is responsible for a range of...

  • Bylaw Intake Coordinator

    3 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorWe are seeking a highly organized and detail-oriented individual to join our Bylaw Services team as a Bylaw Intake Administrator. This relief position will provide administrative support to the Bylaw Services Department, ensuring the efficient and effective delivery of services to our community.Key...

  • Bylaw Intake Coordinator

    3 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorWe are seeking a highly organized and detail-oriented individual to join our Bylaw Services team as a Bylaw Intake Administrator. This relief position will provide administrative support to the Bylaw Services Department, ensuring the efficient and effective delivery of services to our community.Key...

  • Bylaw Intake Coordinator

    3 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly organized and detail-oriented individual to join our Bylaw Services team as a Bylaw Intake Administrator. This relief position is responsible for providing exceptional customer service, gathering information from complainants, and preparing bylaw files for investigation.Key...

  • Bylaw Intake Coordinator

    3 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly organized and detail-oriented individual to join our Bylaw Services team as a Bylaw Intake Administrator. This relief position is responsible for providing exceptional customer service, gathering information from complainants, and preparing bylaw files for investigation.Key...

  • Bylaw Intake Coordinator

    3 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team. As the first point of contact for the majority of bylaw complaints, this role requires exceptional customer service skills and the ability to explain and rationalize municipal bylaws.Key...

  • Bylaw Intake Coordinator

    3 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team. As the first point of contact for the majority of bylaw complaints, this role requires exceptional customer service skills and the ability to explain and rationalize municipal bylaws.Key...

  • Bylaw Intake Coordinator

    4 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team. As the first point of contact for the majority of bylaw complaints, this role requires exceptional customer service skills and the ability to explain and rationalize municipal bylaws.Key...

  • Bylaw Intake Coordinator

    4 weeks ago

    Penticton, British Columbia, Canada City of Penticton Full time

    Job Title: Bylaw Intake AdministratorThe City of Penticton is seeking a highly skilled and detail-oriented Bylaw Intake Administrator to join our Bylaw Services team. As the first point of contact for the majority of bylaw complaints, this role requires exceptional customer service skills and the ability to explain and rationalize municipal bylaws.Key...

  • Bylaw Intake Administrator

    4 months ago

    Penticton, Canada City of Penticton Full time

    **Bylaw Intake Administrator**: **(Relief)** Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective and community-focused services. The...

  • Bylaw Intake Administrator

    5 months ago

    Penticton, Canada City of Penticton Full time

    Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective and community-focused services. The City of Penticton is looking to fill the...

  • Bylaw Intake Administrator

    5 months ago

    Penticton, Canada City of Penticton Full time

    Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective and community-focused services.The City of Penticton is looking to fill the relief...

  • Development Services Clerk/bylaw Intake

    4 months ago

    Penticton, Canada City of Penticton Full time

    **City of Penticton**: **Development Services Clerk/Bylaw Intake Administrator**: Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective...

  • Bylaw Enforcement Officer

    6 months ago

    Penticton, Canada City of Penticton Full time

    **Bylaw Enforcement Officer - Community Safety**: Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective and community-focused...