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Employee Experience Manager
2 months ago
As a Human Resources Coordinator at Peninsula Canada, you will play a vital role in ensuring the smooth operation of our HR Services department. Your primary responsibility will be to allocate department resources effectively, ensuring that each team and resource is utilized to its full capacity.
Key Responsibilities- Resource Allocation: Develop and maintain reports to identify statistics that will benefit the team's growth and success. This includes monitoring call volumes throughout the day to better develop staffing levels at critical times.
- Service Scheduling: Manage out-of-hours service schedules to ensure seamless coverage.
- Data Management: Ensure all BrightHR data, including sickness records and accompanying documentation, is maintained accurately.
- Vacation Management: Manage vacation requests, adhering to team-level and function-level holiday caps.
- Data Integrity: Regularly audit data for accuracy through our CRM System, Salesforce, and other systems as needed.
- Process Improvement: Liaise closely with services team managers to review and develop processes to ensure resources are being used effectively to benefit the growth of the business.
- Communication: Forge strong relationships across the Service departments to ensure clear lines of communication.
- Reporting and Tracking: Utilize salesforce and various in-house systems for reporting and tracking SLA's.
- Employee Benefits: Enjoy enhanced benefits, including health and dental coverage, and a Registered Retirement Savings Plan (RRSP) Matching Program.
- Work-Life Balance: Take advantage of vacation days that increase after 2 and 5 years' service.
- Professional Growth: Develop your skills and expertise in a dynamic and entrepreneurial culture.
