Inventory Coordinator

24 hours ago

Calgary, Alberta, Canada Trail Appliances Ltd. Full time
About the Role

We are seeking a detail-oriented and proactive Inventory Support Coordinator to join our team at Trail Appliances Ltd.

This role plays a critical part in ensuring the accurate and timely release of sales orders, supporting Sales Consultants, and resolving discrepancies.

The ideal candidate thrives in a fast-paced environment, excels in data accuracy, and possesses strong communication skills.

Key Responsibilities
  • Sales Order Management
    • Ensure the timely and accurate release of all sales orders, verifying completeness and correctness before processing.
    • Provide prompt support to Sales Consultants by troubleshooting sales order issues and ensuring proper documentation is in place.
    • Monitor the status of sales orders, flagging any discrepancies or delays in processing.
    • Collaborate with inventory control and sales departments to resolve order-related issues and communicate effectively on order statuses.
    • Maintain audit-ready documentation, ensuring compliance with company policies.
    • Record and file all released sales orders, ensuring accurate record-keeping for future reference.
  • Serial Number Management and Troubleshooting
    • Identify and resolve discrepancies in sales orders related to missing or incorrect serial numbers.
    • Investigate missing serial numbers by coordinating with sales, warehouse, and inventory teams.
    • Input and update correct serial numbers in the system, maintaining accurate product information.
    • Track and verify serial number data to ensure compliance with company policies.
    • Keep Sales Consultants, inventory control, and management informed of serial number issues and progress on corrections.
  • Previously Sold Items Troubleshooting
    • Analyze and resolve issues related to previously sold items, including incorrect orders, returns, or incomplete documentation.
    • Collaborate with sales, warehouse, and customer service teams to gather information and resolve discrepancies.
    • Ensure necessary corrections are made to sales orders, inventory records, or serial number information for previously sold items.
    • Track the progress of investigations and provide timely updates to relevant parties.
    • Document troubleshooting activities and maintain accurate records for audits and future reference.
    Requirements
    • 1-3 years of relevant experience in administrative, inventory control, or sales support roles.
    • Strong attention to detail with proven accuracy in data entry, document verification, and resolving discrepancies.
    • Ability to manage filing systems and prioritize tasks in a fast-paced environment.
    • Proficiency in Excel, Word, Outlook, and inventory systems.
    • Strong communication skills with the ability to collaborate across multiple departments.
    • Experience in troubleshooting serial numbers, sales orders, and previously sold items.

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