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Bilingual Customer Service Representative

2 months ago

Montreal, Quebec, Canada Société Financière Manuvie Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our Retirement Services Team, you will be responsible for providing exceptional service to our clients, handling inbound requests, and ensuring a high-quality experience for our customers.

Key Responsibilities
  • Provide excellent customer service to clients via phone, email, and other communication channels.
  • Handle inbound requests, including providing information on accounts, assisting with web navigation, and processing transactions.
  • Work collaboratively with the team to achieve productivity and service targets.
  • Stay up-to-date with company policies, procedures, and processes.
What We're Looking For
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Knowledge of Canadian retirement products is an asset.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for growth and development within the company.
  • A dynamic and supportive work environment.
  • Flexible work arrangements and a focus on work-life balance.
Our Commitment to Diversity and Inclusion

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.