Bilingual Customer Service Representative

4 weeks ago

Montreal, Quebec, Canada Randstad Canada Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and bilingual customer service representative to join our team at Randstad Canada. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service to clients via phone, email, and chat
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • Fluency in English and French (oral and written)
  • Previous customer service experience, preferably in a call center environment
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
What We Offer:
  • A competitive salary range of $46,000 - $54,000 per year
  • A hybrid work model with 2-3 days in the office per week
  • A comprehensive benefits package, including health, dental, and vision coverage
  • A generous RRSP matching program

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.

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