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Business Process Integration Expert
2 months ago
We are seeking a highly skilled Integration Solutions Specialist to join our team at Sun Life. As a key member of our Client Data Solutions (CDSS) team, you will play a critical role in helping us deliver exceptional data services to our clients.
Key Responsibilities- Meet with clients to review their data and system needs, providing expert guidance on integration solutions.
- Create customized data file feed solutions to help clients integrate with Sun Life systems, ensuring seamless data exchange.
- Participate in client implementation teams, working closely with internal partners across the business and IT to deliver successful projects.
- Build data file maps using IBM Sterling B2B Integrator Map Editor software, ensuring accurate and efficient data integration.
- Lead data file implementation projects through all stages of the integration development lifecycle, from requirements gathering to deployment and monitoring.
- Identify gaps between client requests and Sun Life's standards, offering alternative solutions that meet business needs and minimize costs.
- Anticipate potential impacts on plan design, scope, process, timelines, and requirements, ensuring data solutions meet client needs.
- Resolve issues through negotiation and compromise, ensuring accurate solutions while keeping costs in check.
- Engage in continuous improvement of team processes and contribute to strategic initiatives, influencing team direction and growth.
- Advanced Excel skills, including pivot tables and VLOOKUP formulas.
- Good understanding of file formats, including XML, CSV, and TXT.
- Project Management knowledge of integration development lifecycle, including requirements gathering, solution design, development, testing, deployment, and monitoring.
- Client-focused mindset with superior customer service experience.
- Self-motivated with a strong work ethic and high degree of integrity.
- Continuous learner with problem-solving skills and ability to adapt to change.
- Detailed, thorough, and focused on quality, with high accuracy.
- Team player with high interest in building relationships and working in a cross-functional team environment.
- Excellent communication and presentation skills, with ability to communicate with clients in both technical and non-technical terms.
- Coordinate action plans and major decisions with the leadership team.
- Bilingualism, with verbal and written communication skills in English and French (outside of Quebec).
- University degree with at least 3 years of experience or an equivalent combination of education and experience.
- Understanding of Group Benefits, business processes, and systems (OASIS).
- Translation mapping experience with IBM Sterling B2B Integrator Map Editor.
- Fitness and wellness programs to help you balance work and life and enjoy a healthier lifestyle.
- Being part of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- Ongoing learning, training, and coaching to grow your career.
- We are honored to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada.
