Claims and Reverse Flow Business Process Expert

3 weeks ago


Toronto, Ontario, Canada Canadian Tire Corporation Full time

Job Summary

We are seeking a highly motivated and experienced individual to join our team as the Manager of Claims and Reverse Flow. In this role, you will become a subject matter expert in all aspects of our claims processing and reverse flow business processes.

Key Responsibilities

  • Become a subject matter expert in claims processing and reverse flow business processes
  • Develop, monitor, and review claims reporting as required
  • Manage an experienced team involved in various initiatives and individual dealer/store-related issues
  • Conduct claims investigations, as required
  • Engage cross-functional stakeholders on an ongoing basis
  • Continuously improve internal tools supporting store claims processing and inquiries
  • Utilize claims policy to approve or deny store claims

Requirements

  • 5+ years managerial work experience with a strong background working at or supporting retail stores
  • Experience working at or supporting CTR stores is an asset
  • Superior communication and interpersonal skills
  • Strong multi-stakeholder relationship management skills
  • Solid understanding of the business of retail and business processes
  • Demonstrated ability of implementing continuous improvements
  • Self-starter and action/results oriented
  • Ability to work independently with autonomy in a complex, deadline-driven environment

Work Environment

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.



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