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Technical Representative

2 months ago

Edmonton, Alberta, Canada Caterpillar Financial Services Corporation Full time
About the Role

Caterpillar is seeking a skilled Technical Representative to join our team in the Southern British Columbia territory. As a key member of our Go-to-Market group, you will play a critical role in supporting Product Problems related to Mining Equipment within your assigned territory.

Key Responsibilities
  • Build and maintain strong partnerships with end users, driving customer satisfaction by ensuring fair value in partnership with dealer personnel.
  • Launch product problem management initiatives, regularly interfacing with dealers and customers to minimize the commercial impact of customer complaints and ensuring customers receive fair value.
  • Counsel dealers in managing and driving Product Improvement Program costs effectively and within designated time frames.
  • Provide technical guidance and counsel dealers on presentations designed to inform customers of machine improvements and service advantages.
  • Understand market needs and build an understanding of how and why decisions are made within your workgroup and organization. You will be responsible for applying those decisions to support and develop product and process improvements, and dealer effectiveness.
  • Administer company policy Warranty/Goodwill settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies.
  • Work with Service Specialists to ensure dealers meet targets; provide input to Service Operations Specialists for shop operations, service process improvements, and systems; help dealers achieve higher service quality and improve profitability.
Requirements
  • Safety Excellence: Conduct tasks with a Safety first mindset, ensuring Customer and Dealer Safety Regulations are understood and practiced.
  • Technical Excellence: Direct field experience working with dealers and customers in the mining or related industry. Working knowledge of Mining equipment, machine lifecycle and economics, product support, condition monitoring, applied failure analysis.
  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Products and Services: Deep product knowledge, application experience with equipment and production technologies.
  • Relationship Management: Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Effective Communications: Superior communication skills – both written and verbal – that range from operational and technical discussions to Dealer Principal and Executive presentations.
What We Offer
  • Competitive Base Salary
  • Annual incentive bonus plan*
  • Medical, dental, and vision coverage
  • Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
  • Defined Contribution Pension Plan
  • Employee Share Purchase Plan
  • Short and long-term disability coverage
  • Life Insurance
  • Employee Assistance Programs

*Subject to annual eligibility and incentive plan guidelines. Relocation is available for this position.