Optical Associate

2 days ago

Ottawa, Ontario, Canada FYidoctors Full time
About FYidoctors

We are a leading provider of eye care services in Canada and the USA, with a strong commitment to patient well-being and satisfaction. Our team of dedicated professionals is passionate about delivering exceptional customer service and providing the best possible care for our patients.

Job Summary

We are seeking a highly skilled and customer-focused Optical Associate to join our team at our Ottawa - Riverside clinic. As an Optical Associate, you will play a critical role in delivering world-class service to our patients, providing expert advice on eyewear choices, and ensuring a positive and supportive work environment.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Offer expert advice on eyewear choices, including frame selection and lens options.
  • Interpret optical prescriptions and perform frame and facial measurements to ensure correct fit and positioning of new eyewear.
  • Perform repairs and adjustments to returning patients' eyewear.
  • Place contact lens orders and assist with fittings.
  • Communicate with patients in person, by phone, and by email.
  • Manage appointment bookings, prescription printouts, and billing and payments.
  • Warmly greet patients as they enter the clinic.
  • Uphold excellent customer service standards using charisma and problem-solving skills.
Requirements
  • Previous experience in a customer-facing, preferably retail environment.
  • Previous optical experience is considered an asset.
  • Passionate about customer service.
  • A high level of comfort using technology and computers.
  • A great communicator who can provide exceptional patient care.
  • Able to multi-task in a fast-paced environment.
What We Offer

We offer a comprehensive benefits package, including outstanding optical coverage, and a workplace culture that fosters a sense of collaboration and growth. Our team is committed to delivering exceptional patient care and providing a positive and supportive work environment.

We appreciate your interest in FYidoctors and look forward to reviewing your application. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities.

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