Research and Evaluation Manager

4 days ago

Markham, Ontario, Canada Accoravillage Full time
Job Title: Research and Evaluation Manager

Accoravillage is seeking a highly skilled Research and Evaluation Manager to join our team. As a key member of our organization, you will play a critical role in ensuring that our programs meet operational objectives and achieve strategic goals.

Key Responsibilities:
  • Develop and Implement Quality Procedures: In consultation with the Chief Operating Officer and Senior Manager(s), develop, direct, and implement agreed-upon in-house quality procedures, standards, and specifications that will result in the achievement of Accoravillage's goals and objectives.
  • Set Client Service Standards: In conjunction with the Management team, set client service standards, establish methods to accurately evaluate those standards across programming.
  • Collaborate with Stakeholders: Collaborate with a broad range of stakeholders in the creation and facilitation of effective partnerships and work with the Management Team to ensure effective integration of all programs.
  • Provide Expertise in Program Evaluations: Provide expertise in the design of program evaluations and survey instruments and tools, analysis of data collected, and the development of reports including program recommendations.
  • Review and Assess Program Outputs: Review and assess required program outputs, outcomes, and tracking methods to ensure they are aligned with funder requirements and Accoravillage's strategic priorities.
  • Support Project Development: Support the development and management of projects and programs that demand a variety of qualitative, quantitative data to help inform strategies, performance objectives, and program results.
  • Oversee Research Projects: Oversees and conducts research projects that support industry best practices and the development of new programs and services.
  • Achieve Quality Standards: Achieves in-house quality standards by completing program audits, statistical analysis, identifying and resolving problems.
  • Meet Quality Assurance Objectives: Meets quality assurance financial objectives by estimating requirements needed to run programming, analyzing variances, initiating corrective actions, and controls.
  • Determine Training Needs: Determines training needs of the organization by assessing gaps and developing and implementing training programs to address those needs.
  • Provide Leadership: Provides leadership to a diverse staff team, including recruitment and selection, training, development, and retention to ensure ongoing competent, experienced, and effective management of the Research and Evaluation department.
  • Manage for High Performance: Manages for high performance, focusing on empowering staff, team building, coaching/mentoring, and motivation of employees.
  • Record and Analyze Data: Records, analyzes, and distributes statistical information to the Chief Operating Officer, Chief Executive Officer, Board of Directors, other designated organizations, and appropriate regulatory agencies.
  • Stay Current with Industry Trends: Updates job knowledge by studying trends and developments in quality management, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Write Performance Measurement Documents: Writes performance measurement documents, evaluation plans, evaluation questions, and reports and contributes to proposals for funding.
Requirements:
  • Education: Bachelor's or Master's degree in Social Work or Child/youth-related field (e.g., Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience.
  • Experience: Minimum of 3 years management experience working in the not-for-profit sector.
  • Skills: Sufficient experience to demonstrate extensive knowledge of working with street-involved youth, familiarity with the tools, concepts, and methodologies of quality management, and a strong understanding of the regulatory environment.
  • Certifications: Current First Aid/CPR certification and current vulnerable sector screening (criminal background check).
  • Other Requirements: Car and valid driver's license with a clean driver's abstract, strong leadership skills, motivation, delegation, coaching/mentoring, and empowerment skills, thorough understanding of the issues in dealing with youth, interpersonal skills, including influencing, consensus/team building, facilitation, negotiation, and conflict resolution, excellent attention to detail, organization, and time management skills, ability to encourage/stimulate new ideas within the program areas and organization, strong communication skills, including public speaking and presentations, relationship building skills to support relationships with managers, peers within the industry, and stakeholders, strong personal ethics and integrity, ability to motivate and manage others, thorough knowledge of human behavior especially as it relates to effective personal functioning, and ability to articulate and promote the vision for the programs.

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