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User Experience Technician

2 months ago

Calgary, Alberta, Canada Systematic Squad Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Systematic Squad Inc. as a User Support Technician. This is a permanent position that requires a strong background in technical support and a passion for delivering exceptional customer service.

Key Responsibilities
  • Technical Support: Provide expert technical support to users, including troubleshooting and resolving issues related to business systems, networks, and the internet.
  • Training and Development: Develop and deliver training programs to users to enhance their technical skills and knowledge.
  • Problem Management: Collect, organize, and maintain a problems and solutions log to facilitate knowledge sharing and best practices among technical support analysts.
  • Team Leadership: Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
Requirements
  • Education: Bachelor's degree in a relevant field, such as computer science or information technology.
  • Experience: 1-2 years of experience in a technical support role, preferably in a fast-paced environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong problem-solving and analytical skills, with the ability to multitask and prioritize tasks effectively.
  • Work Environment: Fast-paced environment with tight deadlines and a high level of attention to detail.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Work Environment: A collaborative and dynamic work environment with a team of experienced professionals.