Information Systems Technician

4 weeks ago


Calgary, Alberta, Canada Lionhead Mechanical Full time

At Lionhead Mechanical, we are seeking a skilled Information Systems Technician to join our team. As an Information Systems Technician, you will be responsible for providing technical support to our users, responding to their queries and resolving issues related to computer systems and software. Your duties will include consulting user guides, technical manuals, and other documents to research and implement solutions, as well as providing advice and training to users in response to identified difficulties. You will also be responsible for collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts. Additionally, you will participate in the redesign of applications and other software, and supervise other technical support workers in this group. If you have a strong background in computer systems and software, and are able to work effectively in a team environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide technical support to users, responding to their queries and resolving issues related to computer systems and software.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.

Requirements:

  • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • 1 year to less than 2 years of experience in a related field.

Work Environment:

  • 40 hours per week.
  • English language.

Benefits:

  • Dental plan.
  • Health care plan.


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