Business Systems Analyst

2 days ago

Edmonton, Alberta, Canada City of Edmonton Full time
Job Description

**Business Systems Analyst - City of Edmonton**

We are seeking a highly motivated and organized Business Systems Analyst to join our team at the City of Edmonton. As a key member of our Information Technology Division, you will play a critical role in deploying solutions and growing adoption and usage of the Microsoft 365 platform to enable business value and modernization of business processes.

Key Responsibilities
  • Work with end users, supervisors, and leaders to understand and document business objectives and requirements, and recommend and deploy solutions using M365 tools.
  • Develop and maintain productive and collaborative relationships with key stakeholders to support achievement of desired business outcomes.
  • Lead minor non-technical process deployment initiatives and support planning activities in the delivery and deployment of M365 related projects.
  • Complete project tasks such as gathering and documenting requirements, planning and supporting testing, creating and publishing project communications, developing and supporting project training.
  • Work with end users and other support teams to identify issues related to functionality and user experience, and work directly with end users to assist with resolution.
  • Work with technical resources to identify issues and solutions related to M365 configuration.
  • Provide recommendations to leadership on policy, governance, process, or any other domain that better enables users to accomplish their business objectives using M365.
Requirements
  • Degree in a related discipline and four (4) years of relevant experience in an Information Technology environment, including demonstrated ability to lead small to mid-size initiatives.
  • OR Post-secondary diploma in a related discipline and five (5) years relevant experience in an Information Technology environment, including demonstrated ability to lead small to mid-size initiatives.
  • OR Certificate in a related discipline and seven (7) years relevant experience in an Information Technology environment, including demonstrated ability to lead small to mid-size initiatives.
  • Proficiency with various Microsoft applications in the 365 ecosystem and awareness of major and minor workloads on that platform.
  • Experience working in a policing organization, particularly in the area of enterprise-level project planning, is a significant asset.
  • Experience developing technology training content or training end users is an asset.
  • Professional Designation in Business Analysis (CCBA, CBAP, PMI-PBA) from the IIBA or PMI is an asset.
Working Conditions

This is a permanent full-time position, working 75 hours per week, Monday to Friday. The successful candidate may be able to participate in the EPS work-from-home pilot program based on supervisor approval.

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