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Client Solutions Specialist

3 months ago

Dartmouth, Nova Scotia, Canada Northern Business Intelligence Full time
Position Overview

Are you a technology-oriented professional with outstanding training skills and a commitment to exceptional customer service? We are seeking a dedicated individual to provide exemplary support for our valued clients utilizing Geotab's fleet management software.

Key Responsibilities

As a Bilingual Client Solutions Specialist, your primary duties will include:

  • Delivering comprehensive onboarding training for clients.
  • Offering technical assistance and troubleshooting for software and hardware challenges.
  • Instructing clients on software functionalities and features.
  • Configuring reports in Excel and providing necessary training.
Work Environment

This position offers the flexibility of remote work within Canada for the right candidate, with preference given to local applicants.

Qualifications

The ideal candidate will possess:

  • Fluency in both French and English, with the ability to read, write, and train in both languages.
  • 1-3 years of experience in a training, technical service, or support capacity.
  • Strong proficiency in Microsoft Office Suite, particularly Excel.
  • Experience with CRM systems, preferably Salesforce.
  • The ability to work various shifts from Monday to Friday, between 8 am and 9 pm (Atlantic Time), based on client requirements.
Additional Information

This role may involve a combination of in-office and remote work, depending on the applicant's location. The work schedule is Monday to Friday, with above-standard paid office holidays.