Client Service Representative at Navacord

6 hours ago


Surrey, British Columbia, Canada Navacord Full time
Job Title: Client Service Representative

Navacord is seeking a highly skilled and detail-oriented Client Service Representative to join our team. As a Client Service Representative, you will play a crucial role in managing client interactions, assisting with claims, and supporting policy administration.

Key Responsibilities:
  • Respond promptly to client inquiries and resolve issues related to policies, claims, and general inquiries.
  • Assist the Claims department with the initial reporting of claims and prepare and organize claim files for review by Claims Adjusters.
  • Monitor and manage outstanding financed policy payments and follow up with clients as necessary to resolve payment issues and ensure timely resolution.
  • Support broker partners and clients with policy issuance, including handling transaction troubleshooting, midterm changes, error corrections, and policy cancellations.
Requirements:
  • 1 year of customer service experience in the financial industry an asset.
  • General Insurance Level 1 license, an asset.
  • Strong accuracy and detail orientation skills.
  • Excellent multi-tasking and time management skills.
  • Professional written and verbal communication skills.
What We Offer:

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.



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