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Client Service Representative
2 months ago
Unity Managing Underwriters Limited, a Navacord Partner, is seeking a skilled Client Service Representative to join their team. As a key member of the sales team, you will play a crucial role in managing client interactions, assisting with claims, and supporting policy administration.
Responsibilities:- Provide exceptional customer service to clients and broker partners through prompt and accurate communication.
- Assist the Claims department with the initial reporting of claims and maintain accurate records of all claims-related activities.
- Monitor and manage outstanding financed policy payments, ensuring timely resolution and follow-up with clients as necessary.
- Support broker partners and clients with policy issuance, including handling transaction troubleshooting, midterm changes, error corrections, and policy cancellations.
- Collaborate with internal teams to ensure accurate and timely policy management.
- 1 year of customer service experience in the financial industry, preferably with a General Insurance Level 1 license.
- Strong accuracy and detail orientation skills, with excellent multi-tasking and time management abilities.
- Professional written and verbal communication skills, with proficiency in MS Office and EPIC (brokerage software).
Navacord is committed to diversity, equity, and inclusion, and we actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply. We provide accommodation upon request for applicants and employees with disabilities and are committed to creating a welcoming and inclusive work environment.
