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Service Operations Leader
3 months ago
At Atlas Copco, you may not realize it, but our paths have likely crossed before. From the water bottle you use, to the lamp illuminating your space, and even the clothing you wear, it’s probable that these items were produced using one of our industry-leading air compressors. Compressed air is truly ubiquitous, and we take pride in serving customers across various sectors including healthcare, textiles, pharmaceuticals, food production, and many more, in over 180 countries worldwide. We consider ourselves a leader in the field and encourage our employees to adopt this mindset.
We value diversity and inclusion not just because it is the right thing to do, but because it drives superior results. We welcome applicants from all backgrounds, regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, disability, marital status, age, or any other legally protected status.
Your new role
As our newest Service Operations Leader, you will have the opportunity to apply your exceptional leadership abilities as you oversee and support our service division, which consists of Service Planners and Service Technicians. You will be accountable for achieving the defined KPIs of Service Operations in accordance with the organization's policies and guidelines, ensuring customer satisfaction through the timely and budget-conscious delivery of quality work, and maintaining a safe and clean environment in line with SHEQ policies and procedures.
Main responsibilities include:
- Collaborating with sales to enhance and safeguard the service segment of the business, while monitoring and analyzing service metrics and key performance indicators (KPIs) that align with business objectives and service level agreements.
- Assisting the Service department in various aspects, including recruitment, scheduling, performance management, employee relations, and training & development, while coaching and motivating direct reports.
- Coordinating closely with CTS service-sales personnel for all Service Plan and Fixed Price repair projects.
- Ensuring that both shop and field work progress is managed systematically and that service tasks are executed consistently with manufacturer specifications and guidelines.
- Overseeing the annual departmental budget, reviewing associated costs and utilization, and ensuring that expenditures align with established targets.
- Engaging with clients and key accounts throughout the service experience, addressing any customer escalations, and following up on NPS survey results to uphold a high level of client satisfaction.
- Ensuring that service areas, parts inventory, and storage spaces are clean, organized, and well-maintained in accordance with health, safety, and environmental standards.
What you can expect from us:
- Competitive base salary with a performance bonus.
- Car allowance or company vehicle with a gas card.
- Comprehensive health care, dental, life, and disability plans, along with virtual medical consultations.
- Defined contribution pension plan.
- Three weeks of starting paid vacation, five sick days, and five flex days annually.
- Subsidy for physical wellness materials, at-home equipment, and fitness memberships.
- 35-hour work week with flexible hours and work-from-home options.
- Tuition reimbursement for courses related to employment.
- And much more...
What will help you succeed in this role:
- Previous experience in managing or supervising a service team.
- Proven ability to lead, build, and support trustworthy and collaborative team relationships.
- Strong knowledge of Microsoft Office (Outlook, Excel, PowerPoint) and proficiency in using computers.
- Excellent organizational skills coupled with a good level of resilience in daily tasks.
- A technical or university degree in a relevant field, or technical knowledge acquired through experience.
- Outstanding oral and written communication skills in English.
At Atlas Copco, we believe that passionate individuals create exceptional outcomes. We are committed to challenging the status quo and continually seeking better solutions. Our cutting-edge technology allows us to innovate for a sustainable future. We believe that people are the driving force behind our success, and you will be empowered to make a difference. Your ideas can significantly impact the quality of life for individuals around the globe. We offer a diverse range of engaging job roles and numerous opportunities for growth. This is where your journey begins – join us at the forefront of industrial innovation.
