Global Middle Office Analyst
2 days ago
About the Role
We are seeking a highly skilled Global Middle Office Analyst to join our team. As a key member of our operations team, you will be responsible for providing day-to-day operational support, prioritizing tasks as necessary, and ensuring the smooth execution of trade matching, settlements, and post-settlements processes.
Key Responsibilities
- Perform day-to-day operational support, prioritizing tasks as necessary.
- Cover tasks that may arise from coverage issues.
- Actively manage risks, including operational, reputational, and settlement risks.
- Ensure a strong understanding of tasks assigned, including investment concepts, best practices, and system requirements.
- Participate in cross-skilling assignments.
- Timely escalate issues to SME/TL, proactively mitigating process gaps or potential issues.
- Assist in creating and updating process documents.
- Think critically and act timely on issue resolutions and escalations.
- Manage and maintain good working relationships with Front Office, Onshore, and Offshore counterparts.
- Support analysis to identify root causes of production problems and errors (SOE) and develop timely solutions.
- Communicate effectively and use tact to resolve conflicts.
- Propose projects and process automations to promote service excellence.
Requirements
- Bachelor's degree in Business Administration, Accounting, Finance, Economics, or a related business course.
- Minimum 2 years of related work experience in Trade Support, Middle Office, Investment Operations, and/or Fund Accounting.
- Hybrid work arrangement: willingness to work onsite and from home, with a fixed night shift schedule.
Skills and Qualifications
- Strong knowledge of securities instruments and investment operational processes.
- Good analytical and diagnostic skills, with knowledge of process design.
- Excellent communication skills (verbal, written, and reading comprehension).
- Demonstrates flexibility in ambiguous situations, shifting demands, and challenging work environments.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
Equal Opportunity Employer
Manulife is an equal opportunity employer, committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
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