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Customer Solutions Analyst

2 months ago

Markham, Ontario, Canada Jonas Software UK Full time

About the Role

We are seeking a highly motivated and detail-oriented Customer Solutions Analyst to join our dynamic team at Jonas Software UK. As a key member of our Construction Division, you will play a vital role in providing exceptional customer support and ensuring the success of our clients.

Key Responsibilities

  • Provide timely and effective support to clients, utilizing strong problem-solving skills and a customer-centric approach.
  • Collaborate with internal teams to resolve complex issues and ensure seamless client experiences.
  • Develop and maintain a deep understanding of our software solutions and their applications in the construction industry.
  • Stay up-to-date with industry trends and best practices to provide expert guidance to clients.
  • Contribute to the development of knowledge base articles and other resources to support client success.

Requirements

  • Experience in accounting-based applications, preferably in the construction industry.
  • Excellent customer service skills and a proven ability to work in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction.

About Jonas Software UK

Jonas Software UK is a leading provider of enterprise management software solutions to the construction industry. We are committed to delivering exceptional customer support and ensuring the success of our clients. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.